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NPS
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B2B Email Experts
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About B2B Email Experts' Brand
B2B Email Experts is a leading business to business research studies by creating successful email marketing campaign.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
B2B Email Experts NPS
B2B Email Experts's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether B2B Email Experts's customers would recommend using the product based on a scale of -100 to 100.
B2B Email Experts Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
B2B Email Experts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B2B Email Experts Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of B2B Email Experts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
B2B Email Experts Product Quality
3.7/5
B2B Email Experts has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock B2B Email Experts' overall Product Quality score rated by its users and customers.
B2B Email Experts Product Information
B2B Email Experts’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Enterprise
SaaS
B2B Email Experts Pricing
B2B Email Experts ROI & Value For Money
2.7/5
B2B Email Experts has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock B2B Email Experts' overall ROI score rated by its users and customers.
B2B Email Experts Customer Satisfaction (CSAT)
B2B Email Experts Customer Satisfaction (CSAT) Score
50 / 100
B2B Email Experts has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
B2B Email Experts Customer Service
2.7/5
B2B Email Experts has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock B2B Email Experts' overall Customer Service score rated by its users and customers.
About B2B Email Experts's Customer Service
Address
1745 Broadway, 17th Floor, New York City, New York City, NY 10019
Website
http://www.b2bemailexperts.com
Phone Number
+1 8885705564
B2B Email Experts's Social Links
B2B Email Experts as an Employer
4.1/5
B2B Email Experts has a 4.1/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
B2B Email Experts scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of B2B Email Experts would recommend the brand to a friend. ENPS measures how likely B2B Email Experts employees would recommend working at B2B Email Experts to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
