100
NPS
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Brand Page
B2Gold
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About B2Gold's Brand
B2Gold Corp. is a Vancouver based gold producer with four operating mines nd a strong portfoilio of development and exploration assets.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
B2Gold NPS
B2Gold's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether B2Gold's customers would recommend using the product based on a scale of -100 to 100.
B2Gold Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
B2Gold NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B2Gold Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of B2Gold users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
B2Gold Product Quality
4/5
B2Gold has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock B2Gold's overall Product Quality score rated by its users and customers.
B2Gold Product Information
B2Gold’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.b2gold.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
B2Gold Pricing
B2Gold ROI & Value For Money
5/5
B2Gold has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock B2Gold's overall ROI score rated by its users and customers.
B2Gold Customer Satisfaction (CSAT)
B2Gold Customer Satisfaction (CSAT) Score
100 / 100
B2Gold has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
B2Gold Customer Service
5/5
B2Gold has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock B2Gold's overall Customer Service score rated by its users and customers.
About B2Gold's Customer Service
Address
Suite 3100, 595 Burrard Street PO Box 49143, Vancouver, WA V7X 1J1 Canada
Website
http://www.b2gold.com/
Phone Number
(604)681-8371
Consumer vs. Employees
B2Gold scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of B2Gold would recommend the brand to a friend. ENPS measures how likely B2Gold employees would recommend working at B2Gold to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
