-100
NPS
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B2Lead LLC
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About B2Lead LLC's Brand
B2B Lead Generation Company and Publisher Content Management Software
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
B2Lead LLC NPS
B2Lead LLC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether B2Lead LLC's customers would recommend using the product based on a scale of -100 to 100.
B2Lead LLC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
B2Lead LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B2Lead LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of B2Lead LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
B2Lead LLC Product Quality
1.5/5
B2Lead LLC has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock B2Lead LLC's overall Product Quality score rated by its users and customers.
B2Lead LLC Product Information
B2Lead LLC’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.b2lead.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Social
Sports & Entertainment
B2Lead LLC Pricing
B2Lead LLC ROI & Value For Money
1.5/5
B2Lead LLC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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B2Lead LLC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
B2Lead LLC Customer Service
1.5/5
B2Lead LLC has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock B2Lead LLC's overall Customer Service score rated by its users and customers.
About B2Lead LLC's Customer Service
Address
1870 Jefferson St, Ste. 105, San Francisco, CA 94123
Website
http://www.b2lead.com
Phone Number
16506182675
Consumer vs. Employees
B2Lead LLC scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of B2Lead LLC would recommend the brand to a friend. ENPS measures how likely B2Lead LLC employees would recommend working at B2Lead LLC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
