-100
NPS
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Babel Street
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About Babel Street's Brand
Babel Street provides real-time situational awareness and intelligence on global topics of interest.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
3.5/5
Customer Service
Babel Street NPS
Babel Street's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Babel Street's customers would recommend using the product based on a scale of -100 to 100.
Babel Street Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Babel Street NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Babel Street Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Babel Street users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Babel Street Product Quality
4.5/5
Babel Street has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Babel Street Product Information
Babel Street’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://babelstreet.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Babel Street Pricing
Babel Street ROI & Value For Money
4.2/5
Babel Street has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Babel Street Customer Satisfaction (CSAT)
Babel Street Customer Satisfaction (CSAT) Score
100 / 100
Babel Street has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Babel Street Customer Service
3.5/5
Babel Street has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Babel Street's Customer Service
Address
1818 LIBRARY STREET, SUITE 500, Reston, VA
Website
http://babelstreet.com
Phone Number
7035447807
Consumer vs. Employees
Babel Street scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Babel Street would recommend the brand to a friend. ENPS measures how likely Babel Street employees would recommend working at Babel Street to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
