25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Babylon Health
Marketing or Exec? Claim Your Free Account
About Babylon Health's Brand
Developer of a digital healthcare consultation application designed to transform healthcare for everyone. The company's Babylon application offers healthcare services where users can make doctor's appointment, access clinical records and avail health monitoring system, providing users with healthcare related advice.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Babylon Health NPS
Babylon Health's Net Promoter Score (NPS) is a 25 with 25% Promoters, 75% Passives, and 0% Detractors. Net Promoter Score tracks whether Babylon Health's customers would recommend using the product based on a scale of -100 to 100.
Babylon Health Overall NPS
| 25% | Promoters |
|---|---|
| 75% | Passives |
| 0% | Detractors |
Babylon Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
May 2023 50 | May 2023 | 50 |
Sep 2023 33 | Sep 2023 | 33 |
Mar 2024 25 | Mar 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Babylon Health Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Babylon Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Babylon Health Product Quality
3.7/5
Babylon Health has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Babylon Health's overall Product Quality score rated by its users and customers.
Babylon Health Product Information
Babylon Health’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.babylonhealth.com
- Company Size
- 51-200 Employees
Babylon Health Pricing
Babylon Health ROI & Value For Money
4/5
Babylon Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Babylon Health's overall ROI score rated by its users and customers.
Babylon Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Babylon Health Customer Service
3.5/5
Babylon Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Babylon Health's overall Customer Service score rated by its users and customers.
About Babylon Health's Customer Service
Address
60 Sloane Avenue, London, SW3 3DD United Kingdom
Website
www.babylonhealth.com
Babylon Health as an Employer
3.9/5
Babylon Health has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Babylon Health scored a 25 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Babylon Health would recommend the brand to a friend. ENPS measures how likely Babylon Health employees would recommend working at Babylon Health to a friend.
Net Promoter Score
25
NPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
