0
NPS
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Backstop Solutions Group
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About Backstop Solutions Group's Brand
Software for Alternative Asset Managers
Brand at a Glance
60%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Backstop Solutions Group CMO
Backstop Solutions Group NPS
Backstop Solutions Group's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether Backstop Solutions Group's customers would recommend using the product based on a scale of -100 to 100.
Backstop Solutions Group Overall NPS
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
Backstop Solutions Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -4 | Aug 2020 | -4 |
Jun 2021 0 | Jun 2021 | 0 |
Dec 2021 3 | Dec 2021 | 3 |
Apr 2022 2 | Apr 2022 | 2 |
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Backstop Solutions Group NPS by Usage
Backstop Solutions Group's NPS was rated the highest by customers who have used Backstop Solutions Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -10 | 2 to 5 Years | -10 |
Backstop Solutions Group Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Backstop Solutions Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Backstop Solutions Group Product Quality
4/5
Backstop Solutions Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Backstop Solutions Group's overall Product Quality score rated by its users and customers.
Backstop Solutions Group Product Information
Backstop Solutions Group serves markets in the United States. Backstop Solutions Group supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Backstop Solutions Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://backstopsolutions.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Fund Accounting Software
Investment Portfolio Management Software
Hedge Fund Software
Financial CRM Software
Backstop Solutions Group Pricing
Backstop Solutions Group ROI & Value For Money
3.8/5
Backstop Solutions Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Backstop Solutions Group's overall ROI score rated by its users and customers.
Backstop Solutions Group Pricing Plans
Backstop Solutions Group has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Backstop Solutions Group?
Small Businesses
Medium Businesses
Large Enterprises
Backstop Solutions Group Customer Satisfaction (CSAT)
Backstop Solutions Group Customer Satisfaction (CSAT) Score
50 / 100
Backstop Solutions Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Backstop Solutions Group Customer Service
3.7/5
Backstop Solutions Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Backstop Solutions Group's overall Customer Service score rated by its users and customers.
About Backstop Solutions Group's Customer Service
Address
233 S. Wacker, Suite 3960, Chicago, IL
Website
http://backstopsolutions.com
Phone Number
3127986860
Backstop Solutions Group as an Employer
2.6/5
Backstop Solutions Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Backstop Solutions Group
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Backstop Solutions Group scored a 0 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Backstop Solutions Group would recommend the brand to a friend. ENPS measures how likely Backstop Solutions Group employees would recommend working at Backstop Solutions Group to a friend.
Net Promoter Score
0
NPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
