40
NPS
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Baha Mar
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About Baha Mar's Brand
Brand at a Glance
88%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Baha Mar NPS
Baha Mar's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Baha Mar's customers would recommend using the product based on a scale of -100 to 100.
Baha Mar Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Baha Mar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 37 | Jul 2024 | 37 |
Aug 2024 39 | Aug 2024 | 39 |
Sep 2024 39 | Sep 2024 | 39 |
Oct 2024 41 | Oct 2024 | 41 |
Jan 2025 44 | Jan 2025 | 44 |
Mar 2025 44 | Mar 2025 | 44 |
Apr 2025 41 | Apr 2025 | 41 |
May 2025 43 | May 2025 | 43 |
Jun 2025 43 | Jun 2025 | 43 |
Oct 2025 42 | Oct 2025 | 42 |
Dec 2025 42 | Dec 2025 | 42 |
Jan 2026 40 | Jan 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baha Mar NPS by Gender
Male customers rated Baha Mar's NPS 23 points higher than Female customers.
Male
33
Baha Mar's NPS was rated 33 by Male customers on Comparably.
58%
Promoters
17%
Passives
25%
Detractors
Female
10
Baha Mar's NPS was rated 10 by Female customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors
Baha Mar NPS by Ethnicity
Baha Mar's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 12 | Caucasian | 12 |
African American/Black 45 | African American/Black | 45 |
Other -34 | Other | -34 |
Baha Mar NPS by Age
Baha Mar's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Baha Mar NPS by Usage
Baha Mar's NPS was rated the highest by customers who have used Baha Mar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Baha Mar Customer Reviews
Out of the 3 Baha Mar customer reviews 3 were positive and 0 were constructive. Baha Mar customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Baha Mar Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Baha Mar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Baha Mar Customer Loyalty Score by Gender
Male customers rated Baha Mar's Customer Loyalty score 3% higher than Female customers.
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Male
85%
Yes
Female
82%
Yes
Baha Mar Customer Loyalty Score by Ethnicity
Baha Mar's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Baha Mar.
80
out of 100
Caucasian
90
out of 100
African American/Black
70
out of 100
Other
Baha Mar Customer Loyalty Score by Age
Baha Mar's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
41-45 70% | 41-45 | 70% |
46-50 40% | 46-50 | 40% |
Baha Mar Customer Loyalty Score by Usage
Baha Mar's Customer Loyalty score was rated the highest by customers who have used Baha Mar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Baha Mar Product Quality
4/5
Baha Mar has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Baha Mar Product Information
Baha Mar’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.bahamar.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Baha Mar Product Quality
Baha Mar's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Baha Mar Product Quality the Highest
Ranked Baha Mar Product Quality the Lowest
Baha Mar Product Quality Score by Gender
Male customers rated Baha Mar's Product Quality score 0.3 stars higher than Female customers.
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Male
4.3/5
Female
4/5
Baha Mar Product Quality Score by Ethnicity
Baha Mar's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Baha Mar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.1 | Other | 3.1 |
Baha Mar Product Quality Score by Age
Baha Mar's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Baha Mar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.6 | 31-35 | 4.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.6 | 46-50 | 4.6 |
Baha Mar Product Quality Score by Usage
Baha Mar's Product Quality score was rated the highest by customers who have used Baha Mar's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Baha Mar Pricing
Baha Mar ROI & Value For Money
3.8/5
Baha Mar has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Baha Mar ROI
Baha Mar's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Baha Mar ROI the Highest
Ranked Baha Mar ROI the Lowest
Baha Mar ROI Score by Gender
Male customers rated Baha Mar's ROI score 0.7 stars higher than Female customers.
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Male
4/5
Female
3.3/5
Baha Mar ROI Score by Ethnicity
Baha Mar's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Baha Mar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 2.3 | Other | 2.3 |
Baha Mar ROI Score by Age
Baha Mar's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Baha Mar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.5 | 31-35 | 4.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 4 | 46-50 | 4 |
Baha Mar ROI Score by Usage
Baha Mar's ROI score was rated the highest by customers who have used Baha Mar's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Baha Mar Customer Satisfaction (CSAT)
Baha Mar Customer Satisfaction (CSAT) Score
79 / 100
Baha Mar has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
20%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Baha Mar Customer Satisfaction
Baha Mar's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Baha Mar Customer Satisfaction the Highest
Ranked Baha Mar Customer Satisfaction the Lowest
Baha Mar Customer Satisfaction Score by Gender
Male customers rated Baha Mar's Customer Satisfaction score 22 points higher than Female customers.
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92 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 0% |
70 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Baha Mar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Baha Mar's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
0%
CSAT according to African American/Black
Baha Mar's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
44%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Baha Mar's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Baha Mar.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
Baha Mar Customer Satisfaction Score by Age
Baha Mar's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Baha Mar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 34% | |||||||||||||||
| 46-50 | 100% |
Baha Mar Customer Satisfaction Score by Usage
Baha Mar's Customer Satisfaction score was rated the highest by customers who have used Baha Mar's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Baha Mar Customer Service
3.9/5
Baha Mar has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Baha Mar's Customer Service
Address
P.O. Box CB-10977, Nassau,
Website
www.bahamar.com
Phone Number
6
Quick Insights into Baha Mar Customer Service
Baha Mar's Customer Service score was rated highest by customers who have used Baha Mar's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Baha Mar Customer Service the Highest
Ranked Baha Mar Customer Service the Lowest
Baha Mar Customer Service Score by Gender
Male customers rated Baha Mar's Customer Service score 0.9 stars higher than Female customers.
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Male
4.2/5
Female
3.3/5
Baha Mar Customer Service Score by Ethnicity
Baha Mar's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Baha Mar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 2.5 | Other | 2.5 |
Baha Mar Customer Service Score by Age
Baha Mar's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.6 | 31-35 | 4.6 |
41-45 2.8 | 41-45 | 2.8 |
46-50 4.6 | 46-50 | 4.6 |
Baha Mar Customer Service Score by Usage
Baha Mar's Customer Service score was rated the highest by customers who have used Baha Mar's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Baha Mar as an Employer
Consumer vs. Employees
Baha Mar scored a 40 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Baha Mar would recommend the brand to a friend. ENPS measures how likely Baha Mar employees would recommend working at Baha Mar to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
