18
NPS
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Bain Capital
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About Bain Capital's Brand
Bain Capital is one of the world’s largest multi-asset alternative investment firms with approximately $95 billion in assets under management.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Bain Capital NPS
Bain Capital's Net Promoter Score (NPS) is a 18 with 46% Promoters, 26% Passives, and 28% Detractors. Net Promoter Score tracks whether Bain Capital's customers would recommend using the product based on a scale of -100 to 100.
Bain Capital Overall NPS
| 46% | Promoters |
|---|---|
| 26% | Passives |
| 28% | Detractors |
Bain Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 23 | Aug 2023 | 23 |
Oct 2023 24 | Oct 2023 | 24 |
Nov 2023 21 | Nov 2023 | 21 |
Dec 2023 24 | Dec 2023 | 24 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 21 | Feb 2024 | 21 |
Mar 2024 15 | Mar 2024 | 15 |
May 2024 11 | May 2024 | 11 |
Nov 2024 16 | Nov 2024 | 16 |
May 2025 15 | May 2025 | 15 |
Oct 2025 17 | Oct 2025 | 17 |
Jan 2026 18 | Jan 2026 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bain Capital NPS by Gender
Female customers rated Bain Capital's NPS 34 points higher than Male customers.
Male
0
Bain Capital's NPS was rated by Male customers on Comparably.
20%
Promoters
60%
Passives
20%
Detractors
Female
34
Bain Capital's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Bain Capital NPS by Ethnicity
Bain Capital's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Bain Capital NPS by Age
Bain Capital's NPS was rated -67 points by customers ages 51-55 on Comparably.
Bain Capital NPS by Usage
Bain Capital's NPS was rated -67 points by customers who have used Bain Capital's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Bain Capital Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Bain Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bain Capital Customer Loyalty Score by Gender
Female customers rated Bain Capital's Customer Loyalty score 24% higher than Male customers.
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Male
46%
Yes
Female
70%
Yes
Bain Capital Customer Loyalty Score by Ethnicity
Bain Capital's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bain Capital.
33
out of 100
Caucasian
Bain Capital Customer Loyalty Score by Age
Bain Capital's Customer Loyalty score was rated 40% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
Bain Capital Customer Loyalty Score by Usage
Bain Capital's Customer Loyalty score was rated 10% by customers who have used Bain Capital's products/services for 2 to 5 Years.
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Bain Capital Customer Loyalty Score by Industry
Bain Capital's Customer Loyalty score was rated 100% by Tech industry customers.
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Bain Capital Product Quality
3.4/5
Bain Capital has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Bain Capital Product Information
Bain Capital’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bain Capital's product the highest.
- Website
- https://www.baincapital.com
- Company Size
- 501-1,000 Employees
Industry
Venture Capital and Private Equity
Quick Insights into Bain Capital Product Quality
Bain Capital's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Bain Capital Product Quality the Highest
Ranked Bain Capital Product Quality the Lowest
Bain Capital Product Quality Score by Gender
Female customers rated Bain Capital's Product Quality score 0.8 stars higher than Male customers.
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Male
2/5
Female
2.8/5
Bain Capital Product Quality Score by Ethnicity
Bain Capital's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Bain Capital Product Quality Score by Age
Bain Capital's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Bain Capital Product Quality Score by Usage
Bain Capital's Product Quality score was rated 1.6 stars by customers who have used Bain Capital's products/services for 2 to 5 Years.
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Bain Capital Product Quality Score by Industry
Bain Capital's Product Quality score was rated 3.5 stars by Tech industry customers.
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Bain Capital Pricing
Bain Capital ROI & Value For Money
3.6/5
Bain Capital has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Bain Capital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Bain Capital ROI
Bain Capital's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Bain Capital ROI the Highest
Ranked Bain Capital ROI the Lowest
Bain Capital ROI Score by Gender
Female customers rated Bain Capital's ROI score 0.9 stars higher than Male customers.
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Male
2.4/5
Female
3.3/5
Bain Capital ROI Score by Ethnicity
Bain Capital's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bain Capital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Bain Capital ROI Score by Age
Bain Capital's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Bain Capital ROI Score by Usage
Bain Capital's ROI score was rated 1.6 stars by customers who have used Bain Capital's products/services for 2 to 5 Years.
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Bain Capital ROI Score by Industry
Bain Capital's ROI score was rated 4.3 stars by Tech industry customers.
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Bain Capital Customer Satisfaction (CSAT)
Bain Capital Customer Satisfaction (CSAT) Score
76 / 100
Bain Capital has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bain Capital Customer Satisfaction
Bain Capital's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Bain Capital Customer Satisfaction the Highest
Ranked Bain Capital Customer Satisfaction the Lowest
Bain Capital Customer Satisfaction Score by Gender
Female customers rated Bain Capital's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bain Capital.
60 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Bain Capital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bain Capital's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bain Capital.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Bain Capital Customer Satisfaction Score by Age
Bain Capital's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bain Capital.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
Bain Capital Customer Satisfaction Score by Usage
Bain Capital's Customer Satisfaction score was rated 33 points by customers who have used Bain Capital's products/services for 2 to 5 Years.
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Bain Capital Customer Satisfaction Score by Industry
Bain Capital's Customer Satisfaction score was rated 100 points by Tech industry customers.
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"title": "Bain Capital Customer Satisfaction Score by Industry",
"text": "Bain Capital's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Bain Capital's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Bain Capital Customer Service
3.5/5
Bain Capital has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bain Capital's Customer Service
Address
200 Clarendon Street, Boston, MA 02116
Website
https://www.baincapital.com
Bain Capital's Social Links
Quick Insights into Bain Capital Customer Service
Bain Capital's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Bain Capital Customer Service the Highest
Ranked Bain Capital Customer Service the Lowest
Bain Capital Customer Service Score by Gender
Female customers rated Bain Capital's Customer Service score 0.9 stars higher than Male customers.
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Male
2.4/5
Female
3.3/5
Bain Capital Customer Service Score by Ethnicity
Bain Capital's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bain Capital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Bain Capital Customer Service Score by Age
Bain Capital's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bain Capital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Bain Capital Customer Service Score by Usage
Bain Capital's Customer Service score was rated 1.5 stars by customers who have used Bain Capital's products/services for 2 to 5 Years.
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Bain Capital Customer Service Score by Industry
Bain Capital's Customer Service score was rated 4.3 stars by Tech industry customers.
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Bain Capital as an Employer
3.8/5
Bain Capital has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Bain Capital scored a 18 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Bain Capital would recommend the brand to a friend. ENPS measures how likely Bain Capital employees would recommend working at Bain Capital to a friend.
Net Promoter Score
18
NPS Score
| 46% | Promoters |
|---|---|
| 26% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
