100
NPS
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Bain Capital Ventures
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About Bain Capital Ventures' Brand
Bain Capital Ventures is a Massachusetts-based venture capital and growth equity firm that funds technology companies.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Bain Capital Ventures NPS
Bain Capital Ventures's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Bain Capital Ventures's customers would recommend using the product based on a scale of -100 to 100.
Bain Capital Ventures Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Bain Capital Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bain Capital Ventures Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bain Capital Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bain Capital Ventures Product Quality
5/5
Bain Capital Ventures has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bain Capital Ventures' overall Product Quality score rated by its users and customers.
Bain Capital Ventures Product Information
Bain Capital Ventures’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Banking
FinTech
Bain Capital Ventures Pricing
Bain Capital Ventures ROI & Value For Money
5/5
Bain Capital Ventures has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bain Capital Ventures' overall ROI score rated by its users and customers.
Bain Capital Ventures Customer Satisfaction (CSAT)
Bain Capital Ventures Customer Satisfaction (CSAT) Score
100 / 100
Bain Capital Ventures has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bain Capital Ventures Customer Service
5/5
Bain Capital Ventures has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bain Capital Ventures' overall Customer Service score rated by its users and customers.
About Bain Capital Ventures's Customer Service
Address
200 Clarendon Street, Boston, MA 02116
Website
http://www.baincapitalventures.com
Consumer vs. Employees
Bain Capital Ventures scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bain Capital Ventures would recommend the brand to a friend. ENPS measures how likely Bain Capital Ventures employees would recommend working at Bain Capital Ventures to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
