27
NPS
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Bajaj Finserv Lending
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About Bajaj Finserv Lending's Brand
Founded in April 2007, Bajaj Finserv is the financial arm of the Bajaj group. We believe in a simple philosophy to never settle for good and go for great. This reflects in our extensive product portfolio that spans across 3 broad categories- lending, insurance and wealth advisory. With 24 products spread across 12 product lines, we're one of the fastest growing and most diversified NBFCs in India. Our footprint spans the length and breadth of India.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Bajaj Finserv Lending NPS
Bajaj Finserv Lending's Net Promoter Score (NPS) is a 27 with 59% Promoters, 9% Passives, and 32% Detractors. Net Promoter Score tracks whether Bajaj Finserv Lending's customers would recommend using the product based on a scale of -100 to 100.
Bajaj Finserv Lending Overall NPS
| 59% | Promoters |
|---|---|
| 9% | Passives |
| 32% | Detractors |
Bajaj Finserv Lending NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 16 | Feb 2023 | 16 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 32 | May 2023 | 32 |
Jun 2023 28 | Jun 2023 | 28 |
Sep 2023 21 | Sep 2023 | 21 |
Oct 2023 17 | Oct 2023 | 17 |
Dec 2023 17 | Dec 2023 | 17 |
May 2024 19 | May 2024 | 19 |
Jul 2024 23 | Jul 2024 | 23 |
Aug 2024 25 | Aug 2024 | 25 |
Mar 2025 27 | Mar 2025 | 27 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bajaj Finserv Lending Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Bajaj Finserv Lending users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bajaj Finserv Lending Product Quality
3.9/5
Bajaj Finserv Lending has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Bajaj Finserv Lending Product Information
Bajaj Finserv Lending’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.bajajfinserv.in
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Bajaj Finserv Lending Pricing
Bajaj Finserv Lending ROI & Value For Money
3.5/5
Bajaj Finserv Lending has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bajaj Finserv Lending's overall ROI score rated by its users and customers.
Bajaj Finserv Lending Customer Satisfaction (CSAT)
Bajaj Finserv Lending Customer Satisfaction (CSAT) Score
82 / 100
Bajaj Finserv Lending has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
53%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bajaj Finserv Lending Customer Service
3.4/5
Bajaj Finserv Lending has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bajaj Finserv Lending's Customer Service
Address
6th Floor, Bajaj Finance Ltd, Pune - Ahmednagar, 411014 India
Website
https://www.bajajfinserv.in
Phone Number
8698010101
Consumer vs. Employees
Bajaj Finserv Lending scored a 27 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Bajaj Finserv Lending would recommend the brand to a friend. ENPS measures how likely Bajaj Finserv Lending employees would recommend working at Bajaj Finserv Lending to a friend.
Net Promoter Score
27
NPS Score
| 59% | Promoters |
|---|---|
| 9% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
