67
NPS
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Baker Botts LLP
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About Baker Botts LLP's Brand
"Baker Botts provides legal advisory services for the energy, technology and life sciences sectors."
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
Baker Botts LLP NPS
Baker Botts LLP's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Baker Botts LLP's customers would recommend using the product based on a scale of -100 to 100.
Baker Botts LLP Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Baker Botts LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Dec 2023 66 | Dec 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baker Botts LLP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Baker Botts LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Baker Botts LLP Product Quality
4.5/5
Baker Botts LLP has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Baker Botts LLP's overall Product Quality score rated by its users and customers.
Baker Botts LLP Product Information
Baker Botts LLP’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.bakerbotts.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Baker Botts LLP Pricing
Baker Botts LLP ROI & Value For Money
4.5/5
Baker Botts LLP has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Baker Botts LLP's overall ROI score rated by its users and customers.
Baker Botts LLP Customer Satisfaction (CSAT)
Baker Botts LLP Customer Satisfaction (CSAT) Score
100 / 100
Baker Botts LLP has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Baker Botts LLP Customer Service
4.7/5
Baker Botts LLP has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Baker Botts LLP's overall Customer Service score rated by its users and customers.
About Baker Botts LLP's Customer Service
Address
Houston, TX
Website
http://www.bakerbotts.com
Baker Botts LLP as an Employer
3.7/5
Baker Botts LLP has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Baker Botts LLP scored a 67 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Baker Botts LLP would recommend the brand to a friend. ENPS measures how likely Baker Botts LLP employees would recommend working at Baker Botts LLP to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
