100
NPS
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Baker Donelson
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About Baker Donelson's Brand
For more than 120 years, Baker Donelson has built a reputation for achieving results for our clients on a wide range of legal matters.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Baker Donelson NPS
Baker Donelson's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Baker Donelson's customers would recommend using the product based on a scale of -100 to 100.
Baker Donelson Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Baker Donelson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baker Donelson Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Baker Donelson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Baker Donelson Product Quality
5/5
Baker Donelson has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Baker Donelson's overall Product Quality score rated by its users and customers.
Baker Donelson Product Information
Baker Donelson’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Baker Donelson Pricing
Baker Donelson ROI & Value For Money
5/5
Baker Donelson has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Baker Donelson's overall ROI score rated by its users and customers.
Baker Donelson Customer Satisfaction (CSAT)
Baker Donelson Customer Satisfaction (CSAT) Score
100 / 100
Baker Donelson has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Baker Donelson Customer Service
5/5
Baker Donelson has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Baker Donelson's overall Customer Service score rated by its users and customers.
About Baker Donelson's Customer Service
Address
2000 First Tenessee Building, 165 Madison Avenue, Memphis, TN 38103
Website
http://www.bakerdonelson.com/
Phone Number
901-526-2000
Baker Donelson as an Employer
2.9/5
Baker Donelson has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Baker Donelson scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Baker Donelson would recommend the brand to a friend. ENPS measures how likely Baker Donelson employees would recommend working at Baker Donelson to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
