31
NPS
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Baker Tilly Virchow Krause
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About Baker Tilly Virchow Krause's Brand
Baker Tilly is a full-service accounting and advisory firm with specialized professionals.
Brand at a Glance
81%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.3/5
Customer Service
Baker Tilly Virchow Krause NPS
Baker Tilly Virchow Krause's Net Promoter Score (NPS) is a 31 with 46% Promoters, 39% Passives, and 15% Detractors. Net Promoter Score tracks whether Baker Tilly Virchow Krause's customers would recommend using the product based on a scale of -100 to 100.
Baker Tilly Virchow Krause Overall NPS
| 46% | Promoters |
|---|---|
| 39% | Passives |
| 15% | Detractors |
Baker Tilly Virchow Krause NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Sep 2020 66 | Sep 2020 | 66 |
Jun 2021 25 | Jun 2021 | 25 |
Aug 2021 40 | Aug 2021 | 40 |
Nov 2021 49 | Nov 2021 | 49 |
Jul 2022 43 | Jul 2022 | 43 |
Aug 2022 38 | Aug 2022 | 38 |
Sep 2022 44 | Sep 2022 | 44 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 45 | Nov 2022 | 45 |
Jan 2023 42 | Jan 2023 | 42 |
Sep 2023 31 | Sep 2023 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baker Tilly Virchow Krause NPS by Gender
Baker Tilly Virchow Krause's NPS was rated 0 by Male customers on Comparably.
Male
0
Baker Tilly Virchow Krause's NPS was rated by Male customers on Comparably.
0%
Promoters
100%
Passives
0%
Detractors
Female
N/A
Baker Tilly Virchow Krause's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Baker Tilly Virchow Krause Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Baker Tilly Virchow Krause users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Baker Tilly Virchow Krause Customer Loyalty Score by Gender
Baker Tilly Virchow Krause's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Baker Tilly Virchow Krause.
Male
70%
Yes
Female
N/A
Yes
Baker Tilly Virchow Krause Customer Loyalty Score by Industry
Baker Tilly Virchow Krause's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Baker Tilly Virchow Krause Product Quality
4.3/5
Baker Tilly Virchow Krause has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Baker Tilly Virchow Krause Product Information
Baker Tilly Virchow Krause’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Baker Tilly Virchow Krause's product the highest.
- Website
- http://www.bakertilly.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Quick Insights into Baker Tilly Virchow Krause Product Quality
Baker Tilly Virchow Krause's Product Quality score was rated highest by Male customers.
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Ranked Baker Tilly Virchow Krause Product Quality the Highest
Baker Tilly Virchow Krause Product Quality Score by Gender
Baker Tilly Virchow Krause's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Baker Tilly Virchow Krause.
Male
4/5
Female
N/A
Baker Tilly Virchow Krause Product Quality Score by Industry
Baker Tilly Virchow Krause's Product Quality score was rated 3.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Baker Tilly Virchow Krause Pricing
Baker Tilly Virchow Krause ROI & Value For Money
3.9/5
Baker Tilly Virchow Krause has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Baker Tilly Virchow Krause Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Baker Tilly Virchow Krause ROI
Baker Tilly Virchow Krause's ROI score was rated highest by customers from the Accounting industry.
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Ranked Baker Tilly Virchow Krause ROI the Highest
Baker Tilly Virchow Krause ROI Score by Gender
Baker Tilly Virchow Krause's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Baker Tilly Virchow Krause.
Male
3.8/5
Female
N/A
Baker Tilly Virchow Krause ROI Score by Industry
Baker Tilly Virchow Krause's ROI score was rated 4.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Baker Tilly Virchow Krause Customer Satisfaction (CSAT)
Baker Tilly Virchow Krause Customer Satisfaction (CSAT) Score
86 / 100
Baker Tilly Virchow Krause has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Baker Tilly Virchow Krause Customer Satisfaction
Baker Tilly Virchow Krause's Customer Satisfaction score was rated highest by Male customers.
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Ranked Baker Tilly Virchow Krause Customer Satisfaction the Highest
Baker Tilly Virchow Krause Customer Satisfaction Score by Gender
Baker Tilly Virchow Krause's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Baker Tilly Virchow Krause.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Baker Tilly Virchow Krause Customer Service
4.3/5
Baker Tilly Virchow Krause has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Baker Tilly Virchow Krause's Customer Service
Address
205 North Michigan Avenue, Chicago, IL
Website
http://www.bakertilly.com/
Phone Number
16082498532
Quick Insights into Baker Tilly Virchow Krause Customer Service
Baker Tilly Virchow Krause's Customer Service score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Baker Tilly Virchow Krause's Customer Service score.
Ranked Baker Tilly Virchow Krause Customer Service the Highest
Baker Tilly Virchow Krause Customer Service Score by Gender
Baker Tilly Virchow Krause's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Baker Tilly Virchow Krause.
Male
4.3/5
Female
N/A
Baker Tilly Virchow Krause Customer Service Score by Industry
Baker Tilly Virchow Krause's Customer Service score was rated 4.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Baker Tilly Virchow Krause as an Employer
3.8/5
Baker Tilly Virchow Krause has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
CEO of Baker Tilly Virchow Krause
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Baker Tilly Virchow Krause scored a 31 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Baker Tilly Virchow Krause would recommend the brand to a friend. ENPS measures how likely Baker Tilly Virchow Krause employees would recommend working at Baker Tilly Virchow Krause to a friend.
Net Promoter Score
31
NPS Score
| 46% | Promoters |
|---|---|
| 39% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
