100
NPS
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Bakkavor Group
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About Bakkavor Group's Brand
Manufacturer of processed food products. The company manufactures freshly prepared ready to eat, ready to reheat and ready to cook foods across 43 operating facilities enabling it to deliver on large orders within 24 hours, 364 days a year, keeping products chilled throughout the process. The vast majority of the products it makes are marketed under the private-label brands of customers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Bakkavor Group NPS
Bakkavor Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Bakkavor Group's customers would recommend using the product based on a scale of -100 to 100.
Bakkavor Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Bakkavor Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bakkavor Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bakkavor Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bakkavor Group Product Quality
5/5
Bakkavor Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bakkavor Group's overall Product Quality score rated by its users and customers.
Bakkavor Group Product Information
Bakkavor Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.bakkavor.com
- Company Size
- 10,000+ Employees
Bakkavor Group Pricing
Bakkavor Group ROI & Value For Money
5/5
Bakkavor Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bakkavor Group's overall ROI score rated by its users and customers.
Bakkavor Group Customer Satisfaction (CSAT)
Bakkavor Group Customer Satisfaction (CSAT) Score
100 / 100
Bakkavor Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bakkavor Group Customer Service
5/5
Bakkavor Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bakkavor Group's overall Customer Service score rated by its users and customers.
About Bakkavor Group's Customer Service
Address
Fitzroy Place, London, W1T 3JJ Bahamas
Website
www.bakkavor.com
