28
NPS
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Ball Aerospace
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About Ball Aerospace's Brand
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Ball Aerospace NPS
Ball Aerospace's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Ball Aerospace's customers would recommend using the product based on a scale of -100 to 100.
Ball Aerospace Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Ball Aerospace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 66 | Mar 2021 | 66 |
Aug 2021 75 | Aug 2021 | 75 |
Nov 2021 80 | Nov 2021 | 80 |
Dec 2021 83 | Dec 2021 | 83 |
Jan 2022 57 | Jan 2022 | 57 |
Jan 2023 50 | Jan 2023 | 50 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2023 20 | Mar 2023 | 20 |
Apr 2023 27 | Apr 2023 | 27 |
May 2023 33 | May 2023 | 33 |
Jul 2023 22 | Jul 2023 | 22 |
Aug 2023 29 | Aug 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ball Aerospace Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Ball Aerospace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ball Aerospace Product Quality
3.6/5
Ball Aerospace has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ball Aerospace Product Information
Ball Aerospace’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.ballaerospace.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ball Aerospace Pricing
Ball Aerospace ROI & Value For Money
3.1/5
Ball Aerospace has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Ball Aerospace Customer Satisfaction (CSAT)
Ball Aerospace Customer Satisfaction (CSAT) Score
76 / 100
Ball Aerospace has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ball Aerospace Customer Service
2.9/5
Ball Aerospace has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Ball Aerospace's Customer Service
Address
Boulder, CO
Website
http://www.ballaerospace.com
Ball Aerospace as an Employer
3.8/5
Ball Aerospace has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Ball Aerospace scored a 28 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Ball Aerospace would recommend the brand to a friend. ENPS measures how likely Ball Aerospace employees would recommend working at Ball Aerospace to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
