45
NPS
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Ball Corporation
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About Ball Corporation's Brand
Ball Corporation is a provider of metal packaging for beverages.
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Ball Corporation NPS
Ball Corporation's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Ball Corporation's customers would recommend using the product based on a scale of -100 to 100.
Ball Corporation Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Ball Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 46 | Aug 2023 | 46 |
Oct 2023 45 | Oct 2023 | 45 |
Nov 2023 43 | Nov 2023 | 43 |
Dec 2023 45 | Dec 2023 | 45 |
Mar 2024 44 | Mar 2024 | 44 |
Apr 2024 44 | Apr 2024 | 44 |
Jun 2024 41 | Jun 2024 | 41 |
Jul 2024 45 | Jul 2024 | 45 |
Oct 2024 47 | Oct 2024 | 47 |
Nov 2024 48 | Nov 2024 | 48 |
Aug 2025 48 | Aug 2025 | 48 |
Dec 2025 44 | Dec 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ball Corporation NPS by Gender
Female customers rated Ball Corporation's NPS 14 points higher than Male customers.
Male
28
Ball Corporation's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
42
Ball Corporation's NPS was rated 42 by Female customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Ball Corporation NPS by Ethnicity
Ball Corporation's NPS was rated 72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 72 | Caucasian | 72 |
Ball Corporation NPS by Age
Ball Corporation's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Ball Corporation NPS by Usage
Ball Corporation's NPS was rated the highest by customers who have used Ball Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years 100 | Over 10 Years | 100 |
Ball Corporation Customer Reviews
Out of the 2 Ball Corporation customer reviews 1 was positive and 1 was constructive. Ball Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ball Corporation Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Ball Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ball Corporation Customer Loyalty Score by Gender
Male customers rated Ball Corporation's Customer Loyalty score 26% higher than Female customers.
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Male
100%
Yes
Female
74%
Yes
Ball Corporation Customer Loyalty Score by Ethnicity
Ball Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Ball Corporation Customer Loyalty Score by Age
Ball Corporation's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
51-55 100% | 51-55 | 100% |
Ball Corporation Customer Loyalty Score by Usage
Ball Corporation's Customer Loyalty score was rated the highest by customers who have used Ball Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ball Corporation Customer Loyalty Score by Industry
Ball Corporation's Customer Loyalty score was rated 70% by Accounting industry customers.
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Ball Corporation Product Quality
4.1/5
Ball Corporation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Ball Corporation Product Information
Ball Corporation’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Ball Corporation's product the highest.
- Website
- http://ball.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing
Quick Insights into Ball Corporation Product Quality
Ball Corporation's Product Quality score was rated highest by customers who have used Ball Corporation's products/services for Over 10 Years, and rated lowest by customers ages 51-55.
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Ranked Ball Corporation Product Quality the Highest
Ranked Ball Corporation Product Quality the Lowest
Ball Corporation Product Quality Score by Gender
Male customers rated Ball Corporation's Product Quality score 0.1 stars higher than Female customers.
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Male
3.6/5
Female
3.5/5
Ball Corporation Product Quality Score by Ethnicity
Ball Corporation's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ball Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Ball Corporation Product Quality Score by Age
Ball Corporation's Product Quality score was rated 2.6 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
51-55 2.6 | 51-55 | 2.6 |
Ball Corporation Product Quality Score by Usage
Ball Corporation's Product Quality score was rated the highest by customers who have used Ball Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ball Corporation Product Quality Score by Industry
Ball Corporation's Product Quality score was rated 3.8 stars by Accounting industry customers.
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Ball Corporation Pricing
Ball Corporation ROI & Value For Money
4.1/5
Ball Corporation has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Ball Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Ball Corporation ROI
Ball Corporation's ROI score was rated highest by customers who have used Ball Corporation's products/services for Over 10 Years, and rated lowest by customers ages 26-30.
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Ranked Ball Corporation ROI the Highest
Ranked Ball Corporation ROI the Lowest
Ball Corporation ROI Score by Gender
Female customers rated Ball Corporation's ROI score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Ball Corporation ROI Score by Ethnicity
Ball Corporation's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ball Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Ball Corporation ROI Score by Age
Ball Corporation's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ball Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
51-55 4.8 | 51-55 | 4.8 |
Ball Corporation ROI Score by Usage
Ball Corporation's ROI score was rated the highest by customers who have used Ball Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ball Corporation ROI Score by Industry
Ball Corporation's ROI score was rated 4.1 stars by Accounting industry customers.
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Ball Corporation Customer Satisfaction (CSAT)
Ball Corporation Customer Satisfaction (CSAT) Score
70 / 100
Ball Corporation has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
46%
Satisfied
24%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ball Corporation Customer Satisfaction
Ball Corporation's Customer Satisfaction score was rated highest by customers who have used Ball Corporation's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
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Ranked Ball Corporation Customer Satisfaction the Highest
Ranked Ball Corporation Customer Satisfaction the Lowest
Ball Corporation Customer Satisfaction Score by Gender
Male customers rated Ball Corporation's Customer Satisfaction score 16 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Ball Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ball Corporation's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Ball Corporation Customer Satisfaction Score by Age
Ball Corporation's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 51-55 | 67% |
Ball Corporation Customer Satisfaction Score by Usage
Ball Corporation's Customer Satisfaction score was rated the highest by customers who have used Ball Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ball Corporation Customer Service
4.1/5
Ball Corporation has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Ball Corporation's Customer Service
Address
10 Longs Peak Drive, Broomfield, CO
Website
http://ball.com
Phone Number
303-469-3131
Quick Insights into Ball Corporation Customer Service
Ball Corporation's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Ball Corporation's products/services for 2 to 5 Years.
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Ranked Ball Corporation Customer Service the Highest
Ranked Ball Corporation Customer Service the Lowest
Ball Corporation Customer Service Score by Gender
Female customers rated Ball Corporation's Customer Service score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
Ball Corporation Customer Service Score by Ethnicity
Ball Corporation's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Ball Corporation Customer Service Score by Age
Ball Corporation's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
51-55 5 | 51-55 | 5 |
Ball Corporation Customer Service Score by Usage
Ball Corporation's Customer Service score was rated the highest by customers who have used Ball Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ball Corporation Customer Service Score by Industry
Ball Corporation's Customer Service score was rated 4.1 stars by Accounting industry customers.
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Ball Corporation as an Employer
4.1/5
Ball Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Ball Corporation scored a 45 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Ball Corporation would recommend the brand to a friend. ENPS measures how likely Ball Corporation employees would recommend working at Ball Corporation to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 49% | Promoters |
|---|---|
| 17% | Passive |
| 34% | Detractors |
