67
NPS
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Ballard Spahr LLP
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About Ballard Spahr LLP's Brand
Responsiveness counts. That's what clients tell us, and that's what we're known for.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Ballard Spahr LLP CMO
Amy Shepherd
Amy Shepherd serves as the Chief Marketing and Business Development Officer of Ballard Spahr LLP. Amy started at Ballard Spahr LLP in May of 2017. Amy currently resides in Greater Philadelphia Area.
Ballard Spahr LLP NPS
Ballard Spahr LLP's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Ballard Spahr LLP's customers would recommend using the product based on a scale of -100 to 100.
Ballard Spahr LLP Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Ballard Spahr LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
May 2024 66 | May 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ballard Spahr LLP Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Ballard Spahr LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ballard Spahr LLP Product Quality
4.5/5
Ballard Spahr LLP has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ballard Spahr LLP's overall Product Quality score rated by its users and customers.
Ballard Spahr LLP Product Information
Ballard Spahr LLP’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.ballardspahr.com/
- Company Size
- 5,001-10,000 Employees
Ballard Spahr LLP Pricing
Ballard Spahr LLP ROI & Value For Money
4.2/5
Ballard Spahr LLP has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Ballard Spahr LLP Customer Satisfaction (CSAT)
Ballard Spahr LLP Customer Satisfaction (CSAT) Score
100 / 100
Ballard Spahr LLP has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ballard Spahr LLP Customer Service
4.5/5
Ballard Spahr LLP has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ballard Spahr LLP's overall Customer Service score rated by its users and customers.
About Ballard Spahr LLP's Customer Service
Address
1735 Market Street 51st Floor, Philadelphia, PA 19103-7599
Website
http://www.ballardspahr.com/
Phone Number
2158648999
Ballard Spahr LLP as an Employer
2.9/5
Ballard Spahr LLP has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Ballard Spahr LLP scored a 67 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Ballard Spahr LLP would recommend the brand to a friend. ENPS measures how likely Ballard Spahr LLP employees would recommend working at Ballard Spahr LLP to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
