-5
NPS
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Banc of California
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About Banc of California's Brand
Since 1941, Banc of California has provided full-service banking and home lending to individuals and their businesses, families and
Brand at a Glance
87%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Banc of California NPS
Banc of California's Net Promoter Score (NPS) is a -5 with 39% Promoters, 17% Passives, and 44% Detractors. Net Promoter Score tracks whether Banc of California's customers would recommend using the product based on a scale of -100 to 100.
Banc of California Overall NPS
| 39% | Promoters |
|---|---|
| 17% | Passives |
| 44% | Detractors |
Banc of California NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 -17 | Mar 2022 | -17 |
Apr 2022 -37 | Apr 2022 | -37 |
May 2022 -22 | May 2022 | -22 |
Jun 2022 -30 | Jun 2022 | -30 |
Jan 2023 -36 | Jan 2023 | -36 |
Jul 2023 -25 | Jul 2023 | -25 |
Sep 2023 -15 | Sep 2023 | -15 |
Apr 2024 -20 | Apr 2024 | -20 |
Mar 2025 -13 | Mar 2025 | -13 |
Jul 2025 -6 | Jul 2025 | -6 |
Oct 2025 -7 | Oct 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Banc of California NPS by Gender
Banc of California's NPS was rated -100 by Male customers on Comparably.
Male
-100
Banc of California's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Banc of California's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Banc of California NPS by Ethnicity
Banc of California's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Banc of California NPS by Usage
Banc of California's NPS was rated -34 points by customers who have used Banc of California's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Banc of California Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Banc of California users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Banc of California Customer Loyalty Score by Gender
Banc of California's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Banc of California Customer Loyalty Score by Ethnicity
Banc of California's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Banc of California.
100
out of 100
Caucasian
Banc of California Customer Loyalty Score by Usage
Banc of California's Customer Loyalty score was rated 100% by customers who have used Banc of California's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Banc of California Customer Loyalty Score by Industry
Banc of California's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Banc of California Product Quality
2.8/5
Banc of California has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Banc of California Product Information
Banc of California’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Banc of California's product the highest.
- Website
- http://www.bancofcal.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Banc of California Product Quality
Banc of California's Product Quality score was rated highest by customers from the Banking and Financial Services industry.
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Ranked Banc of California Product Quality the Highest
Banc of California Product Quality Score by Gender
Banc of California's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Banc of California Product Quality Score by Ethnicity
Banc of California's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Banc of California.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Banc of California Product Quality Score by Usage
Banc of California's Product Quality score was rated 2 stars by customers who have used Banc of California's products/services for 2 to 5 Years.
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Banc of California Product Quality Score by Industry
Banc of California's Product Quality score was rated 5 stars by Banking and Financial Services industry customers.
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Banc of California Pricing
Banc of California ROI & Value For Money
2.6/5
Banc of California has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Banc of California Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Banc of California ROI
Banc of California's ROI score was rated highest by customers from the Banking and Financial Services industry.
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Ranked Banc of California ROI the Highest
Banc of California ROI Score by Gender
Banc of California's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Banc of California.
Male
1.5/5
Female
N/A
Banc of California ROI Score by Ethnicity
Banc of California's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Banc of California.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Banc of California ROI Score by Usage
Banc of California's ROI score was rated 2 stars by customers who have used Banc of California's products/services for 2 to 5 Years.
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Banc of California ROI Score by Industry
Banc of California's ROI score was rated 4.6 stars by Banking and Financial Services industry customers.
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Banc of California Customer Satisfaction (CSAT)
Banc of California Customer Satisfaction (CSAT) Score
46 / 100
Banc of California has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Banc of California Customer Satisfaction
Banc of California's Customer Satisfaction score was rated highest by customers who have used Banc of California's products/services for 2 to 5 Years.
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Ranked Banc of California Customer Satisfaction the Highest
Banc of California Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Banc of California's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Banc of California.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Banc of California Customer Satisfaction Score by Usage
Banc of California's Customer Satisfaction score was rated 33 points by customers who have used Banc of California's products/services for 2 to 5 Years.
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Banc of California Customer Service
2.8/5
Banc of California has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Banc of California's Customer Service
Address
18500 Von Karman Ave., Suite 1100, Irvine, CA 92612
Website
http://www.bancofcal.com
Phone Number
(949) 236-5436
Quick Insights into Banc of California Customer Service
Banc of California's Customer Service score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Banc of California's Customer Service score.
Ranked Banc of California Customer Service the Highest
Banc of California Customer Service Score by Gender
Banc of California's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Banc of California Customer Service Score by Ethnicity
Banc of California's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Banc of California.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Banc of California Customer Service Score by Usage
Banc of California's Customer Service score was rated 2 stars by customers who have used Banc of California's products/services for 2 to 5 Years.
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Banc of California Customer Service Score by Industry
Banc of California's Customer Service score was rated 5 stars by Banking and Financial Services industry customers.
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Banc of California as an Employer
2.2/5
Banc of California has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Banc of California scored a -5 for Net Promoter Score and a -96 for Employee Net Promoter Score. NPS gauges how likely a customer of Banc of California would recommend the brand to a friend. ENPS measures how likely Banc of California employees would recommend working at Banc of California to a friend.
Net Promoter Score
-5
NPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-96
eNPS Score
| 0% | Promoters |
|---|---|
| 4% | Passive |
| 96% | Detractors |
