0
NPS
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Banco do Brasil
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About Banco do Brasil's Brand
Banco do Brasil SA provides banking services. It also promotes financial intermediation & provides foreign exchange transactions, insurance, private pension, capitalization, securities brokerage, investment funds and management portfolios.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Banco do Brasil NPS
Banco do Brasil's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Banco do Brasil's customers would recommend using the product based on a scale of -100 to 100.
Banco do Brasil Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Banco do Brasil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Banco do Brasil Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Banco do Brasil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Banco do Brasil Product Quality
3.2/5
Banco do Brasil has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Banco do Brasil's overall Product Quality score rated by its users and customers.
Banco do Brasil Product Information
Banco do Brasil’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Banco do Brasil Pricing
Banco do Brasil ROI & Value For Money
4/5
Banco do Brasil has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Banco do Brasil's overall ROI score rated by its users and customers.
Banco do Brasil Customer Satisfaction (CSAT)
Banco do Brasil Customer Satisfaction (CSAT) Score
50 / 100
Banco do Brasil has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Banco do Brasil Customer Service
3.7/5
Banco do Brasil has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Banco do Brasil's Customer Service
Address
Ed. Sede III, 24 andar, SBS Quadra 01, Brasilia,
Phone Number
7
Banco do Brasil as an Employer
4.7/5
Banco do Brasil has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Banco do Brasil scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Banco do Brasil would recommend the brand to a friend. ENPS measures how likely Banco do Brasil employees would recommend working at Banco do Brasil to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
