-100
NPS
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Banco Santander Totta
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About Banco Santander Totta's Brand
Provider of banking and insurance services. The company provides loans, project finance, export financing, real estate financing and financial advisory services in Portugal. It also offers insurance and internet banking facilities.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Banco Santander Totta NPS
Banco Santander Totta's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Banco Santander Totta's customers would recommend using the product based on a scale of -100 to 100.
Banco Santander Totta Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Banco Santander Totta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Banco Santander Totta Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Banco Santander Totta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Banco Santander Totta Product Quality
1.5/5
Banco Santander Totta has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Banco Santander Totta's overall Product Quality score rated by its users and customers.
Banco Santander Totta Product Information
Banco Santander Totta’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.santandertotta.pt
- Company Size
- 5,001-10,000 Employees
Banco Santander Totta Pricing
Banco Santander Totta ROI & Value For Money
1.5/5
Banco Santander Totta has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Banco Santander Totta's overall ROI score rated by its users and customers.
Banco Santander Totta Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Banco Santander Totta Customer Service
1.5/5
Banco Santander Totta has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Banco Santander Totta's overall Customer Service score rated by its users and customers.
About Banco Santander Totta's Customer Service
Address
, Lisbon, 1100-063
Website
www.santandertotta.pt
