-12
NPS
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BancorpSouth
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About BancorpSouth's Brand
For more than 135 years BancorpSouth has met the banking needs of the communities it serves through a series of community banks managed
Brand at a Glance
63%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
BancorpSouth NPS
BancorpSouth's Net Promoter Score (NPS) is a -12 with 41% Promoters, 6% Passives, and 53% Detractors. Net Promoter Score tracks whether BancorpSouth's customers would recommend using the product based on a scale of -100 to 100.
BancorpSouth Overall NPS
| 41% | Promoters |
|---|---|
| 6% | Passives |
| 53% | Detractors |
BancorpSouth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Dec 2021 50 | Dec 2021 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Jul 2022 40 | Jul 2022 | 40 |
Aug 2022 37 | Aug 2022 | 37 |
Sep 2022 22 | Sep 2022 | 22 |
Oct 2022 -9 | Oct 2022 | -9 |
Nov 2022 -16 | Nov 2022 | -16 |
Jan 2024 -22 | Jan 2024 | -22 |
Jun 2024 -19 | Jun 2024 | -19 |
Jul 2024 -12 | Jul 2024 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BancorpSouth NPS by Gender
BancorpSouth's NPS was rated -66 by Female customers on Comparably.
Female
-66
BancorpSouth's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Male
N/A
BancorpSouth's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
BancorpSouth NPS by Ethnicity
BancorpSouth's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
BancorpSouth NPS by Age
BancorpSouth's NPS was rated -34 points by customers ages 51-55 and customers ages 66+ on Comparably.
BancorpSouth NPS by Usage
BancorpSouth's NPS was rated -34 points by customers who have used BancorpSouth's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years -34 | Over 10 Years | -34 |
BancorpSouth Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of BancorpSouth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BancorpSouth Customer Loyalty Score by Gender
BancorpSouth's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BancorpSouth.
Female
70%
Yes
Male
N/A
Yes
BancorpSouth Customer Loyalty Score by Ethnicity
BancorpSouth's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BancorpSouth.
64
out of 100
Caucasian
BancorpSouth Customer Loyalty Score by Age
BancorpSouth's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BancorpSouth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
66+ 70% | 66+ | 70% |
BancorpSouth Customer Loyalty Score by Usage
BancorpSouth's Customer Loyalty score was rated the highest by customers who have used BancorpSouth's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BancorpSouth Product Quality
2.4/5
BancorpSouth has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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BancorpSouth Product Information
BancorpSouth’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.bancorpsouth.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into BancorpSouth Product Quality
BancorpSouth's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used BancorpSouth's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked BancorpSouth's Product Quality.
Ranked BancorpSouth Product Quality the Highest
Ranked BancorpSouth Product Quality the Lowest
BancorpSouth Product Quality Score by Gender
BancorpSouth's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BancorpSouth.
Female
1.6/5
Male
N/A
BancorpSouth Product Quality Score by Ethnicity
BancorpSouth's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BancorpSouth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
BancorpSouth Product Quality Score by Age
BancorpSouth's Product Quality score was rated 2.3 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BancorpSouth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
66+ 2.3 | 66+ | 2.3 |
BancorpSouth Product Quality Score by Usage
BancorpSouth's Product Quality score was rated the highest by customers who have used BancorpSouth's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BancorpSouth Pricing
BancorpSouth ROI & Value For Money
2.5/5
BancorpSouth has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into BancorpSouth ROI
BancorpSouth's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.
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Ranked BancorpSouth ROI the Highest
Ranked BancorpSouth ROI the Lowest
BancorpSouth ROI Score by Gender
BancorpSouth's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BancorpSouth.
Female
1.5/5
Male
N/A
BancorpSouth ROI Score by Ethnicity
BancorpSouth's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BancorpSouth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
BancorpSouth ROI Score by Age
BancorpSouth's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BancorpSouth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
66+ 2.5 | 66+ | 2.5 |
BancorpSouth ROI Score by Usage
BancorpSouth's ROI score was rated the highest by customers who have used BancorpSouth's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BancorpSouth Customer Satisfaction (CSAT)
BancorpSouth Customer Satisfaction (CSAT) Score
41 / 100
BancorpSouth has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BancorpSouth Customer Satisfaction
BancorpSouth's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used BancorpSouth's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked BancorpSouth's Customer Satisfaction.
Ranked BancorpSouth Customer Satisfaction the Highest
Ranked BancorpSouth Customer Satisfaction the Lowest
BancorpSouth Customer Satisfaction Score by Gender
BancorpSouth's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BancorpSouth.
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
BancorpSouth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BancorpSouth's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BancorpSouth.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
BancorpSouth Customer Satisfaction Score by Age
BancorpSouth's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BancorpSouth.
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40
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
BancorpSouth Customer Satisfaction Score by Usage
BancorpSouth's Customer Satisfaction score was rated the highest by customers who have used BancorpSouth's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BancorpSouth Customer Service
2.4/5
BancorpSouth has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About BancorpSouth's Customer Service
Address
2910 West Jackson St, Tupelo, MS
Website
http://www.bancorpsouth.com
Phone Number
16626204029
Quick Insights into BancorpSouth Customer Service
BancorpSouth's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used BancorpSouth's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked BancorpSouth's Customer Service score.
Ranked BancorpSouth Customer Service the Highest
Ranked BancorpSouth Customer Service the Lowest
BancorpSouth Customer Service Score by Gender
BancorpSouth's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BancorpSouth.
Female
1.5/5
Male
N/A
BancorpSouth Customer Service Score by Ethnicity
BancorpSouth's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BancorpSouth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
BancorpSouth Customer Service Score by Age
BancorpSouth's Customer Service score was rated 2 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BancorpSouth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
66+ 2 | 66+ | 2 |
BancorpSouth Customer Service Score by Usage
BancorpSouth's Customer Service score was rated 2 stars by customers who have used BancorpSouth's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BancorpSouth as an Employer
2.9/5
BancorpSouth has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BancorpSouth scored a -12 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of BancorpSouth would recommend the brand to a friend. ENPS measures how likely BancorpSouth employees would recommend working at BancorpSouth to a friend.
Net Promoter Score
-12
NPS Score
| 41% | Promoters |
|---|---|
| 6% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
