BANDAI NAMCO Entertainment NPS

BANDAI NAMCO Entertainment's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether BANDAI NAMCO Entertainment's customers would recommend using the product based on a scale of -100 to 100.

BANDAI NAMCO Entertainment Overall NPS

61

NPS

74%	Promoters
13%	Passives
13%	Detractors

BANDAI NAMCO Entertainment NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Feb 2022 100	Feb 2022	100
Mar 2022 100	Mar 2022	100
Apr 2022 66	Apr 2022	66
Jun 2022 75	Jun 2022	75
Apr 2023 80	Apr 2023	80
Sep 2023 83	Sep 2023	83
Sep 2024 57	Sep 2024	57
May 2025 63	May 2025	63

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.