19
NPS
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BandLab
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About BandLab's Brand
BandLab Technologies is a company that designs and develops innovative tools and services for the next generation of music creators: global social music creation network BandLab, digital audio workstation Cakewalk, artist services platform ReverbNation and beat marketplace Airbit. BandLab is the flagship product of BandLab Technologies, and a leading social music creation network with a global reach of over 100 million users and growing. Its cross-platform creative ecosystem offers everything from a next-generation digital audio workstation, to an advanced suite of creator tools and features, to niche artist services. BandLab empowers creators to make music and share their creative process with creators and fans on an unprecedented level.
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
BandLab NPS
BandLab's Net Promoter Score (NPS) is a 19 with 46% Promoters, 27% Passives, and 27% Detractors. Net Promoter Score tracks whether BandLab's customers would recommend using the product based on a scale of -100 to 100.
BandLab Overall NPS
| 46% | Promoters |
|---|---|
| 27% | Passives |
| 27% | Detractors |
BandLab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -33 | May 2020 | -33 |
Aug 2020 20 | Aug 2020 | 20 |
Sep 2020 33 | Sep 2020 | 33 |
Feb 2021 43 | Feb 2021 | 43 |
Feb 2022 37 | Feb 2022 | 37 |
Mar 2022 33 | Mar 2022 | 33 |
May 2022 40 | May 2022 | 40 |
Dec 2022 45 | Dec 2022 | 45 |
Sep 2023 42 | Sep 2023 | 42 |
Apr 2025 30 | Apr 2025 | 30 |
Jun 2025 29 | Jun 2025 | 29 |
Oct 2025 19 | Oct 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BandLab Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of BandLab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BandLab Product Quality
4.2/5
BandLab has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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BandLab Product Information
BandLab’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
BandLab Pricing
BandLab ROI & Value For Money
3.8/5
BandLab has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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BandLab Customer Satisfaction (CSAT)
BandLab Customer Satisfaction (CSAT) Score
88 / 100
BandLab has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BandLab Customer Service
3.8/5
BandLab has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About BandLab's Customer Service
Address
Neil Rd, Singapore
Website
https://bandlabtechnologies.com/
BandLab's Social Links
BandLab as an Employer
3.3/5
BandLab has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
BandLab scored a 19 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of BandLab would recommend the brand to a friend. ENPS measures how likely BandLab employees would recommend working at BandLab to a friend.
Net Promoter Score
19
NPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
