20
NPS
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Bangor Savings Bank
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About Bangor Savings Bank's Brand
At Bangor Savings Bank, they value your ideas, your business, and your well-being.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Bangor Savings Bank NPS
Bangor Savings Bank's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Bangor Savings Bank's customers would recommend using the product based on a scale of -100 to 100.
Bangor Savings Bank Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Bangor Savings Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 33 | Jul 2024 | 33 |
Jul 2025 0 | Jul 2025 | 0 |
Oct 2025 20 | Oct 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bangor Savings Bank Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Bangor Savings Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bangor Savings Bank Product Quality
3.2/5
Bangor Savings Bank has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bangor Savings Bank's overall Product Quality score rated by its users and customers.
Bangor Savings Bank Product Information
Bangor Savings Bank’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.bangor.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Banking
FinTech
Bangor Savings Bank Pricing
Bangor Savings Bank ROI & Value For Money
3.3/5
Bangor Savings Bank has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Bangor Savings Bank Customer Satisfaction (CSAT)
Bangor Savings Bank Customer Satisfaction (CSAT) Score
60 / 100
Bangor Savings Bank has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bangor Savings Bank Customer Service
3.6/5
Bangor Savings Bank has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bangor Savings Bank's overall Customer Service score rated by its users and customers.
About Bangor Savings Bank's Customer Service
Address
99 Franklin St., Bangor, ME 04401
Website
http://www.bangor.com/
Phone Number
12079412707
Bangor Savings Bank as an Employer
4.3/5
Bangor Savings Bank has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
CEO of Bangor Savings Bank
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bangor Savings Bank scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bangor Savings Bank would recommend the brand to a friend. ENPS measures how likely Bangor Savings Bank employees would recommend working at Bangor Savings Bank to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
