0
NPS
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Brand Page
Banjo
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About Banjo's Brand
Banjo provides real time content discovery by location across multiple social networks.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Banjo NPS
Banjo's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Banjo's customers would recommend using the product based on a scale of -100 to 100.
Banjo Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Banjo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Banjo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Banjo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Banjo Product Quality
3.2/5
Banjo has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Banjo's overall Product Quality score rated by its users and customers.
Banjo Product Information
Banjo’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://ban.jo
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Content
Mobile App
Travel
Banjo Pricing
Banjo ROI & Value For Money
4.7/5
Banjo has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Banjo's overall ROI score rated by its users and customers.
Banjo Customer Satisfaction (CSAT)
Banjo Customer Satisfaction (CSAT) Score
100 / 100
Banjo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Banjo Customer Service
4.7/5
Banjo has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Banjo's overall Customer Service score rated by its users and customers.
About Banjo's Customer Service
Address
806 Winslow Street, San Francisco, CA 94063
Website
http://ban.jo
Banjo as an Employer
2.9/5
Banjo has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Banjo scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Banjo would recommend the brand to a friend. ENPS measures how likely Banjo employees would recommend working at Banjo to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
