75
NPS
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Bank Alfalah
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About Bank Alfalah's Brand
Provider of financial services. The company offers personal banking, treasury banking, investment banking and other banking services.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Bank Alfalah NPS
Bank Alfalah's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Bank Alfalah's customers would recommend using the product based on a scale of -100 to 100.
Bank Alfalah Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Bank Alfalah NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
May 2025 100 | May 2025 | 100 |
Jun 2025 66 | Jun 2025 | 66 |
Oct 2025 75 | Oct 2025 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank Alfalah Customer Reviews
Out of the 2 Bank Alfalah customer reviews 2 were positive and 0 were constructive. Bank Alfalah customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bank Alfalah Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Bank Alfalah users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bank Alfalah Product Quality
4.1/5
Bank Alfalah has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank Alfalah's overall Product Quality score rated by its users and customers.
Bank Alfalah Product Information
Bank Alfalah’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.bankalfalah.com
- Company Size
- 5,001-10,000 Employees
Bank Alfalah Pricing
Bank Alfalah ROI & Value For Money
4.2/5
Bank Alfalah has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Bank Alfalah Customer Satisfaction (CSAT)
Bank Alfalah Customer Satisfaction (CSAT) Score
100 / 100
Bank Alfalah has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bank Alfalah Customer Service
4.1/5
Bank Alfalah has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank Alfalah's overall Customer Service score rated by its users and customers.
About Bank Alfalah's Customer Service
Address
B.A. Building, Karachi, Virgin Islands (British)
Website
www.bankalfalah.com
Phone Number
7
Consumer vs. Employees
Bank Alfalah scored a 75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank Alfalah would recommend the brand to a friend. ENPS measures how likely Bank Alfalah employees would recommend working at Bank Alfalah to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
