0
NPS
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Bank CIMB Niaga
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About Bank CIMB Niaga's Brand
PT Bank CIMB Niaga Tbk is engaged in providing various retail and corporate banking services in Indonesia. Its segments include corporate, business, retail, treasury, sharia, others and subsidiaries.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
2.5/5
Customer Service
Bank CIMB Niaga NPS
Bank CIMB Niaga's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Bank CIMB Niaga's customers would recommend using the product based on a scale of -100 to 100.
Bank CIMB Niaga Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Bank CIMB Niaga NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank CIMB Niaga Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bank CIMB Niaga users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bank CIMB Niaga Product Quality
3.7/5
Bank CIMB Niaga has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank CIMB Niaga's overall Product Quality score rated by its users and customers.
Bank CIMB Niaga Product Information
Bank CIMB Niaga’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.cimbniaga.com
- Company Size
- 10,000+ Employees
Bank CIMB Niaga Pricing
Bank CIMB Niaga ROI & Value For Money
3.7/5
Bank CIMB Niaga has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank CIMB Niaga's overall ROI score rated by its users and customers.
Bank CIMB Niaga Customer Satisfaction (CSAT)
Bank CIMB Niaga Customer Satisfaction (CSAT) Score
100 / 100
Bank CIMB Niaga has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bank CIMB Niaga Customer Service
2.5/5
Bank CIMB Niaga has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank CIMB Niaga's overall Customer Service score rated by its users and customers.
About Bank CIMB Niaga's Customer Service
Address
Jenderal Sudirman Road Lot. 58, Jakarta, 12190
Website
www.cimbniaga.com
Phone Number
7
Bank CIMB Niaga as an Employer
Consumer vs. Employees
Bank CIMB Niaga scored a 0 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank CIMB Niaga would recommend the brand to a friend. ENPS measures how likely Bank CIMB Niaga employees would recommend working at Bank CIMB Niaga to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
