67
NPS
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Bank Hapoalim
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About Bank Hapoalim's Brand
Provider of banking and financial services. The company offers savings bank, current account, loans, mortgages, private and business banking services in Tel Aviv, Israel.
Brand at a Glance
2.5/5
Product Quality
3.5/5
Pricing
Bank Hapoalim NPS
Bank Hapoalim's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Bank Hapoalim's customers would recommend using the product based on a scale of -100 to 100.
Bank Hapoalim Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Bank Hapoalim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Nov 2024 100 | Nov 2024 | 100 |
Feb 2025 66 | Feb 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank Hapoalim Product Quality
2.5/5
Bank Hapoalim has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Bank Hapoalim Product Information
Bank Hapoalim’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.bankhapoalim.co.il
- Company Size
- 10,000+ Employees
Bank Hapoalim Pricing
Bank Hapoalim ROI & Value For Money
3.5/5
Bank Hapoalim has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Bank Hapoalim Customer Satisfaction (CSAT)
Bank Hapoalim Customer Satisfaction (CSAT) Score
50 / 100
Bank Hapoalim has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer vs. Employees
Bank Hapoalim scored a 67 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank Hapoalim would recommend the brand to a friend. ENPS measures how likely Bank Hapoalim employees would recommend working at Bank Hapoalim to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
