0
NPS
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Brand Page
Bank of Ireland
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About Bank of Ireland's Brand
Provider of banking and other financial services to small and medium-sized commercial and industrial companies in Ireland and internationally. The company offers current accounts, demand and time deposit accounts, various types of loans to customers, international asset financing, leasing, debt factoring, foreign exchange facilities, interest and exchange rate hedging instruments, executor and trustee services
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Bank of Ireland NPS
Bank of Ireland's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Bank of Ireland's customers would recommend using the product based on a scale of -100 to 100.
Bank of Ireland Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Bank of Ireland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2026 0 | Sep 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank of Ireland Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bank of Ireland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bank of Ireland Product Quality
4/5
Bank of Ireland has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank of Ireland's overall Product Quality score rated by its users and customers.
Bank of Ireland Product Information
Bank of Ireland’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.bankofireland.com
- Company Size
- 10,000+ Employees
Bank of Ireland Pricing
Bank of Ireland ROI & Value For Money
4/5
Bank of Ireland has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank of Ireland's overall ROI score rated by its users and customers.
Bank of Ireland Customer Satisfaction (CSAT)
Bank of Ireland Customer Satisfaction (CSAT) Score
100 / 100
Bank of Ireland has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bank of Ireland Customer Service
4.5/5
Bank of Ireland has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank of Ireland's overall Customer Service score rated by its users and customers.
About Bank of Ireland's Customer Service
Address
40 Mespil Road, Dublin, 4
Website
www.bankofireland.com
Phone Number
7
Bank of Ireland as an Employer
Consumer vs. Employees
Bank of Ireland scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank of Ireland would recommend the brand to a friend. ENPS measures how likely Bank of Ireland employees would recommend working at Bank of Ireland to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
