100
NPS
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Brand Page
Bank of Maharashtra
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About Bank of Maharashtra's Brand
Provider of banking products and services. The company is engaged in providing retail banking, commercial and personal banking, investment management, treasury, cash management and other financial services to its clients in India.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Bank of Maharashtra NPS
Bank of Maharashtra's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Bank of Maharashtra's customers would recommend using the product based on a scale of -100 to 100.
Bank of Maharashtra Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Bank of Maharashtra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank of Maharashtra Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bank of Maharashtra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bank of Maharashtra Product Quality
2.5/5
Bank of Maharashtra has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank of Maharashtra's overall Product Quality score rated by its users and customers.
Bank of Maharashtra Product Information
Bank of Maharashtra’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.bankofmaharashtra.in
- Company Size
- 10,000+ Employees
Bank of Maharashtra Pricing
Bank of Maharashtra ROI & Value For Money
5/5
Bank of Maharashtra has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Bank of Maharashtra Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bank of Maharashtra Customer Service
5/5
Bank of Maharashtra has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank of Maharashtra's overall Customer Service score rated by its users and customers.
About Bank of Maharashtra's Customer Service
Address
Central Office, Lokmangal, Pune, 411005
Website
www.bankofmaharashtra.in
Phone Number
7
