-50
NPS
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Brand Page
Bank Of Montreal
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About Bank Of Montreal's Brand
Brand at a Glance
38%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Bank Of Montreal NPS
Bank Of Montreal's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Bank Of Montreal's customers would recommend using the product based on a scale of -100 to 100.
Bank Of Montreal Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Bank Of Montreal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2024 -50 | Jan 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank Of Montreal Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Bank Of Montreal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bank Of Montreal Product Quality
2.5/5
Bank Of Montreal has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank Of Montreal's overall Product Quality score rated by its users and customers.
Bank Of Montreal Product Information
Bank Of Montreal’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.bmo.com/
Bank Of Montreal Pricing
Bank Of Montreal ROI & Value For Money
2.2/5
Bank Of Montreal has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank Of Montreal's overall ROI score rated by its users and customers.
Bank Of Montreal Customer Satisfaction (CSAT)
Bank Of Montreal Customer Satisfaction (CSAT) Score
25 / 100
Bank Of Montreal has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bank Of Montreal Customer Service
2.2/5
Bank Of Montreal has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank Of Montreal's overall Customer Service score rated by its users and customers.
About Bank Of Montreal's Customer Service
Website
http://www.bmo.com/
Phone Number
514-877-7373
Bank Of Montreal as an Employer
2.9/5
Bank Of Montreal has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Bank Of Montreal scored a -50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank Of Montreal would recommend the brand to a friend. ENPS measures how likely Bank Of Montreal employees would recommend working at Bank Of Montreal to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
