84
NPS
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Bank of the Philippine Islands
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About Bank of the Philippine Islands' Brand
Brand at a Glance
98%
Customer Loyalty
4.9/5
Product Quality
4.8/5
Pricing
4.8/5
Customer Service
Bank of the Philippine Islands NPS
Bank of the Philippine Islands's Net Promoter Score (NPS) is a 84 with 91% Promoters, 2% Passives, and 7% Detractors. Net Promoter Score tracks whether Bank of the Philippine Islands's customers would recommend using the product based on a scale of -100 to 100.
Bank of the Philippine Islands Overall NPS
| 91% | Promoters |
|---|---|
| 2% | Passives |
| 7% | Detractors |
Bank of the Philippine Islands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 63 | Nov 2024 | 63 |
Dec 2024 79 | Dec 2024 | 79 |
Jan 2025 69 | Jan 2025 | 69 |
Feb 2025 70 | Feb 2025 | 70 |
Mar 2025 62 | Mar 2025 | 62 |
Jun 2025 65 | Jun 2025 | 65 |
Jul 2025 76 | Jul 2025 | 76 |
Aug 2025 80 | Aug 2025 | 80 |
Nov 2025 82 | Nov 2025 | 82 |
Dec 2025 85 | Dec 2025 | 85 |
Jan 2026 85 | Jan 2026 | 85 |
Feb 2026 83 | Feb 2026 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank of the Philippine Islands NPS by Gender
Male customers rated Bank of the Philippine Islands's NPS 4 points higher than Female customers.
Male
100
Bank of the Philippine Islands's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
96
Bank of the Philippine Islands's NPS was rated 96 by Female customers on Comparably.
96%
Promoters
4%
Passives
0%
Detractors
Bank of the Philippine Islands NPS by Ethnicity
Bank of the Philippine Islands's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 85 | Other | 85 |
Bank of the Philippine Islands NPS by Age
Bank of the Philippine Islands's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Bank of the Philippine Islands NPS by Usage
Bank of the Philippine Islands's NPS was rated the highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 89 | 5 to 10 Years | 89 |
Over 10 Years 100 | Over 10 Years | 100 |
Bank of the Philippine Islands Customer Reviews
Out of the 28 Bank of the Philippine Islands customer reviews 28 were positive and 0 were constructive. Bank of the Philippine Islands customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bank of the Philippine Islands Customer Loyalty
98%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
98% of Bank of the Philippine Islands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bank of the Philippine Islands Customer Loyalty Score by Gender
Male customers rated Bank of the Philippine Islands's Customer Loyalty score 2% higher than Female customers.
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Male
100%
Yes
Female
98%
Yes
Bank of the Philippine Islands Customer Loyalty Score by Ethnicity
Bank of the Philippine Islands's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bank of the Philippine Islands.
100
out of 100
Asian or Pacific Islander
93
out of 100
Other
Bank of the Philippine Islands Customer Loyalty Score by Age
Bank of the Philippine Islands's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bank of the Philippine Islands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
Bank of the Philippine Islands Customer Loyalty Score by Usage
Bank of the Philippine Islands's Customer Loyalty score was rated the highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bank of the Philippine Islands Customer Loyalty Score by Industry
Bank of the Philippine Islands's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bank of the Philippine Islands Product Quality
4.9/5
Bank of the Philippine Islands has an overall Product Quality score of 4.9 out of 5 stars rated by its users and customers.
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Bank of the Philippine Islands Product Information
Bank of the Philippine Islands’s product quality score is a 4.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bank of the Philippine Islands's product the highest. Reviewers from the Banking and Financial Services industry rated Bank of the Philippine Islands the lowest at 4.9.
- Website
- www.bpiexpressonline.com
- Company Size
- 10,000+ Employees
Quick Insights into Bank of the Philippine Islands Product Quality
Bank of the Philippine Islands's Product Quality score was rated highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Bank of the Philippine Islands Product Quality the Highest
Ranked Bank of the Philippine Islands Product Quality the Lowest
Bank of the Philippine Islands Product Quality Score by Gender
Male customers rated Bank of the Philippine Islands's Product Quality score 0.1 stars higher than Female customers.
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Male
5/5
Female
4.9/5
Bank of the Philippine Islands Product Quality Score by Ethnicity
Bank of the Philippine Islands's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bank of the Philippine Islands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4.8 | Other | 4.8 |
Bank of the Philippine Islands Product Quality Score by Age
Bank of the Philippine Islands's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bank of the Philippine Islands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.9 | 26-30 | 4.9 |
31-35 5 | 31-35 | 5 |
36-40 4.7 | 36-40 | 4.7 |
41-45 5 | 41-45 | 5 |
Bank of the Philippine Islands Product Quality Score by Usage
Bank of the Philippine Islands's Product Quality score was rated the highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bank of the Philippine Islands Product Quality Score by Industry
Bank of the Philippine Islands's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Bank of the Philippine Islands Pricing
Bank of the Philippine Islands ROI & Value For Money
4.8/5
Bank of the Philippine Islands has a value for money and ROI score of 4.8 out of 5 stars rated by its users and customers.
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Bank of the Philippine Islands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Bank of the Philippine Islands.
Quick Insights into Bank of the Philippine Islands ROI
Bank of the Philippine Islands's ROI score was rated highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Bank of the Philippine Islands ROI the Highest
Ranked Bank of the Philippine Islands ROI the Lowest
Bank of the Philippine Islands ROI Score by Gender
Bank of the Philippine Islands's ROI score was rated 4.9 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bank of the Philippine Islands.
Male
4.9/5
Female
4.9/5
Bank of the Philippine Islands ROI Score by Ethnicity
Bank of the Philippine Islands's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bank of the Philippine Islands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Other 4.8 | Other | 4.8 |
Bank of the Philippine Islands ROI Score by Age
Bank of the Philippine Islands's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bank of the Philippine Islands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.9 | 26-30 | 4.9 |
31-35 5 | 31-35 | 5 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.9 | 41-45 | 4.9 |
Bank of the Philippine Islands ROI Score by Usage
Bank of the Philippine Islands's ROI score was rated the highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bank of the Philippine Islands ROI Score by Industry
Bank of the Philippine Islands's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Bank of the Philippine Islands Customer Satisfaction (CSAT)
Bank of the Philippine Islands Customer Satisfaction (CSAT) Score
99 / 100
Bank of the Philippine Islands has an overall Customer Satisfaction score of 99 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
92%
Satisfied
7%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bank of the Philippine Islands Customer Satisfaction
Bank of the Philippine Islands's Customer Satisfaction score was rated highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Bank of the Philippine Islands Customer Satisfaction the Highest
Ranked Bank of the Philippine Islands Customer Satisfaction the Lowest
Bank of the Philippine Islands Customer Satisfaction Score by Gender
Bank of the Philippine Islands's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bank of the Philippine Islands.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bank of the Philippine Islands Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Bank of the Philippine Islands' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
94%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Bank of the Philippine Islands' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bank of the Philippine Islands.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Bank of the Philippine Islands Customer Satisfaction Score by Age
Bank of the Philippine Islands's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% |
Bank of the Philippine Islands Customer Satisfaction Score by Usage
Bank of the Philippine Islands's Customer Satisfaction score was rated 100 points by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Bank of the Philippine Islands Customer Satisfaction Score by Industry
Bank of the Philippine Islands's Customer Satisfaction score was rated 100 points by both Accounting and Tech industry customers.
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}Bank of the Philippine Islands Customer Service
4.8/5
Bank of the Philippine Islands has an overall Customer Service score of 4.8 out of 5 stars rated by its users and customers.
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About Bank of the Philippine Islands's Customer Service
Address
6768 Ayala Avenue, Makati City, 1226
Website
www.bpiexpressonline.com
Phone Number
7
Quick Insights into Bank of the Philippine Islands Customer Service
Bank of the Philippine Islands's Customer Service score was rated highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Bank of the Philippine Islands' Customer Service score.
Ranked Bank of the Philippine Islands Customer Service the Highest
Ranked Bank of the Philippine Islands Customer Service the Lowest
Bank of the Philippine Islands Customer Service Score by Gender
Bank of the Philippine Islands's Customer Service score was rated 4.9 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bank of the Philippine Islands.
Male
4.9/5
Female
4.9/5
Bank of the Philippine Islands Customer Service Score by Ethnicity
Bank of the Philippine Islands's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bank of the Philippine Islands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Other 4.8 | Other | 4.8 |
Bank of the Philippine Islands Customer Service Score by Age
Bank of the Philippine Islands's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bank of the Philippine Islands.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.9 | 26-30 | 4.9 |
31-35 5 | 31-35 | 5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.9 | 41-45 | 4.9 |
Bank of the Philippine Islands Customer Service Score by Usage
Bank of the Philippine Islands's Customer Service score was rated the highest by customers who have used Bank of the Philippine Islands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bank of the Philippine Islands Customer Service Score by Industry
Bank of the Philippine Islands's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Bank of the Philippine Islands as an Employer
Consumer vs. Employees
Bank of the Philippine Islands scored a 84 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank of the Philippine Islands would recommend the brand to a friend. ENPS measures how likely Bank of the Philippine Islands employees would recommend working at Bank of the Philippine Islands to a friend.
Net Promoter Score
84
NPS Score
| 91% | Promoters |
|---|---|
| 2% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
