-100
NPS
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Bank QNB Indonesia
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About Bank QNB Indonesia's Brand
Provider of commercial banking services. The company is engaged in providing various commercial banking products like demand deposits, saving deposits and loans as well as other financing and letters of credit and other services.
Brand at a Glance
5/5
Product Quality
1.5/5
Pricing
Bank QNB Indonesia NPS
Bank QNB Indonesia's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bank QNB Indonesia's customers would recommend using the product based on a scale of -100 to 100.
Bank QNB Indonesia Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bank QNB Indonesia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank QNB Indonesia Product Quality
5/5
Bank QNB Indonesia has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Bank QNB Indonesia Product Information
Bank QNB Indonesia’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.qnb.co.id
- Company Size
- 501-1,000 Employees
Bank QNB Indonesia Pricing
Bank QNB Indonesia ROI & Value For Money
1.5/5
Bank QNB Indonesia has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Bank QNB Indonesia Customer Satisfaction (CSAT)
Bank QNB Indonesia Customer Satisfaction (CSAT) Score
100 / 100
Bank QNB Indonesia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
