20
NPS
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Bankers Healthcare Group
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About Bankers Healthcare Group's Brand
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Bankers Healthcare Group NPS
Bankers Healthcare Group's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Bankers Healthcare Group's customers would recommend using the product based on a scale of -100 to 100.
Bankers Healthcare Group Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Bankers Healthcare Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Feb 2023 50 | Feb 2023 | 50 |
Apr 2023 33 | Apr 2023 | 33 |
Jul 2023 43 | Jul 2023 | 43 |
Oct 2023 25 | Oct 2023 | 25 |
Jan 2024 33 | Jan 2024 | 33 |
May 2026 20 | May 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bankers Healthcare Group Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Bankers Healthcare Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bankers Healthcare Group Product Quality
3.4/5
Bankers Healthcare Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Bankers Healthcare Group Product Information
Bankers Healthcare Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Bankers Healthcare Group Pricing
Bankers Healthcare Group ROI & Value For Money
3.1/5
Bankers Healthcare Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Bankers Healthcare Group Customer Satisfaction (CSAT)
Bankers Healthcare Group Customer Satisfaction (CSAT) Score
63 / 100
Bankers Healthcare Group has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bankers Healthcare Group Customer Service
3.2/5
Bankers Healthcare Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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Bankers Healthcare Group as an Employer
3.5/5
Bankers Healthcare Group has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
CEO of Bankers Healthcare Group
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bankers Healthcare Group scored a 20 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Bankers Healthcare Group would recommend the brand to a friend. ENPS measures how likely Bankers Healthcare Group employees would recommend working at Bankers Healthcare Group to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
