-23
NPS
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Banner Bank
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About Banner Bank's Brand
We are proud to provide you with the most comprehensive financial services in the Pacific Northwest
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Banner Bank NPS
Banner Bank's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Banner Bank's customers would recommend using the product based on a scale of -100 to 100.
Banner Bank Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Banner Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -29 | Jun 2022 | -29 |
Jul 2022 -13 | Jul 2022 | -13 |
Aug 2022 -22 | Aug 2022 | -22 |
Nov 2022 -30 | Nov 2022 | -30 |
Jan 2023 -36 | Jan 2023 | -36 |
Mar 2023 -41 | Mar 2023 | -41 |
Jun 2023 -46 | Jun 2023 | -46 |
Oct 2023 -36 | Oct 2023 | -36 |
Mar 2024 -27 | Mar 2024 | -27 |
Aug 2024 -31 | Aug 2024 | -31 |
Nov 2024 -24 | Nov 2024 | -24 |
Jan 2025 -22 | Jan 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Banner Bank NPS by Gender
Male customers rated Banner Bank's NPS 75 points higher than Female customers.
Male
50
Banner Bank's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
-25
Banner Bank's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Banner Bank NPS by Ethnicity
Banner Bank's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Banner Bank NPS by Age
Banner Bank's NPS was rated 34 points by customers ages 18-25 on Comparably.
Banner Bank NPS by Usage
Banner Bank's NPS was rated 0 points by customers who have used Banner Bank's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Banner Bank Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Banner Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Banner Bank Customer Loyalty Score by Gender
Female customers rated Banner Bank's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Banner Bank Customer Loyalty Score by Ethnicity
Banner Bank's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Banner Bank.
78
out of 100
Caucasian
Banner Bank Customer Loyalty Score by Age
Banner Bank's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Banner Bank Customer Loyalty Score by Usage
Banner Bank's Customer Loyalty score was rated 70% by customers who have used Banner Bank's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Banner Bank Customer Loyalty Score by Industry
Banner Bank's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Banner Bank Product Quality
3/5
Banner Bank has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Banner Bank Product Information
Banner Bank’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Banner Bank's product the highest.
- Website
- http://bannerbank.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Banner Bank Product Quality
Banner Bank's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
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Ranked Banner Bank Product Quality the Highest
Ranked Banner Bank Product Quality the Lowest
Banner Bank Product Quality Score by Gender
Male customers rated Banner Bank's Product Quality score 0.9 stars higher than Female customers.
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Male
3.9/5
Female
3/5
Banner Bank Product Quality Score by Ethnicity
Banner Bank's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Banner Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Banner Bank Product Quality Score by Age
Banner Bank's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Banner Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Banner Bank Product Quality Score by Usage
Banner Bank's Product Quality score was rated 3.1 stars by customers who have used Banner Bank's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Banner Bank Product Quality Score by Industry
Banner Bank's Product Quality score was rated 5 stars by Accounting industry customers.
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Banner Bank Pricing
Banner Bank ROI & Value For Money
2.9/5
Banner Bank has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Banner Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Banner Bank ROI
Banner Bank's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
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Ranked Banner Bank ROI the Highest
Ranked Banner Bank ROI the Lowest
Banner Bank ROI Score by Gender
Male customers rated Banner Bank's ROI score 0.8 stars higher than Female customers.
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Male
3.7/5
Female
2.9/5
Banner Bank ROI Score by Ethnicity
Banner Bank's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Banner Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Banner Bank ROI Score by Age
Banner Bank's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Banner Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Banner Bank ROI Score by Usage
Banner Bank's ROI score was rated the highest by customers who have used Banner Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Banner Bank ROI Score by Industry
Banner Bank's ROI score was rated 4.5 stars by Accounting industry customers.
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Banner Bank Customer Satisfaction (CSAT)
Banner Bank Customer Satisfaction (CSAT) Score
40 / 100
Banner Bank has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Banner Bank Customer Satisfaction
Banner Bank's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
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Ranked Banner Bank Customer Satisfaction the Highest
Ranked Banner Bank Customer Satisfaction the Lowest
Banner Bank Customer Satisfaction Score by Gender
Male customers rated Banner Bank's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Banner Bank.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Banner Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Banner Bank's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Banner Bank.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Banner Bank Customer Satisfaction Score by Age
Banner Bank's Customer Satisfaction score was rated 66 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Banner Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% |
Banner Bank Customer Satisfaction Score by Usage
Banner Bank's Customer Satisfaction score was rated 33 points by customers who have used Banner Bank's products/services for 5 to 10 Years.
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Banner Bank Customer Satisfaction Score by Industry
Banner Bank's Customer Satisfaction score was rated 67 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Banner Bank Customer Satisfaction Score by Industry",
"text": "Banner Bank's Customer Satisfaction score was rated 67 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Banner Bank's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Banner Bank Customer Service
2.9/5
Banner Bank has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Banner Bank's Customer Service
Address
10 South First Avenue, P.O. Box 907, Walla Walla, WA
Website
http://bannerbank.com
Phone Number
4255764331
Quick Insights into Banner Bank Customer Service
Banner Bank's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Banner Bank's products/services for Over 10 Years.
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Ranked Banner Bank Customer Service the Highest
Ranked Banner Bank Customer Service the Lowest
Banner Bank Customer Service Score by Gender
Male customers rated Banner Bank's Customer Service score 0.5 stars higher than Female customers.
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Male
3.7/5
Female
3.2/5
Banner Bank Customer Service Score by Ethnicity
Banner Bank's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Banner Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Banner Bank Customer Service Score by Age
Banner Bank's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Banner Bank Customer Service Score by Usage
Banner Bank's Customer Service score was rated the highest by customers who have used Banner Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Banner Bank Customer Service Score by Industry
Banner Bank's Customer Service score was rated 5 stars by Accounting industry customers.
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Banner Bank as an Employer
2.9/5
Banner Bank has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Banner Bank scored a -23 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Banner Bank would recommend the brand to a friend. ENPS measures how likely Banner Bank employees would recommend working at Banner Bank to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 13% | Promoters |
|---|---|
| 14% | Passive |
| 73% | Detractors |
