-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BaoViet Holdings
Marketing or Exec? Claim Your Free Account
About BaoViet Holdings' Brand
Provider of life insurance services. The company provides financial insurance services like life, non-life and reinsurance services to its customers in Vietnam.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
BaoViet Holdings NPS
BaoViet Holdings's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BaoViet Holdings's customers would recommend using the product based on a scale of -100 to 100.
BaoViet Holdings Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BaoViet Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BaoViet Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BaoViet Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BaoViet Holdings Product Quality
2.5/5
BaoViet Holdings has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BaoViet Holdings' overall Product Quality score rated by its users and customers.
BaoViet Holdings Product Information
BaoViet Holdings’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.baoviet.com.vn
- Company Size
- 10,000+ Employees
BaoViet Holdings Pricing
BaoViet Holdings ROI & Value For Money
2.5/5
BaoViet Holdings has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BaoViet Holdings' overall ROI score rated by its users and customers.
BaoViet Holdings Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BaoViet Holdings Customer Service
2.5/5
BaoViet Holdings has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BaoViet Holdings' overall Customer Service score rated by its users and customers.
About BaoViet Holdings's Customer Service
Address
No 8 Le Thai To Street, Hanoi, Belize
Website
www.baoviet.com.vn
Phone Number
7
