-8
NPS
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Baptist Health
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About Baptist Health's Brand
Arkansas' Leader in Care
Brand at a Glance
70%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Baptist Health CMO
Christine Kotler
Christine Kotler serves as the Chief Marketing and Communications Officer of Baptist Health South Florida. Christine started at Baptist Health South Florida in July of 2016. Christine currently resides in Miami/Fort Lauderdale Area.
Baptist Health NPS
Baptist Health's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Baptist Health's customers would recommend using the product based on a scale of -100 to 100.
Baptist Health Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Baptist Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -1 | Oct 2023 | -1 |
Feb 2024 -4 | Feb 2024 | -4 |
Mar 2024 -5 | Mar 2024 | -5 |
May 2024 -9 | May 2024 | -9 |
Jun 2024 -10 | Jun 2024 | -10 |
Jul 2024 -12 | Jul 2024 | -12 |
Aug 2024 -12 | Aug 2024 | -12 |
Oct 2024 -13 | Oct 2024 | -13 |
Feb 2025 -9 | Feb 2025 | -9 |
Jul 2025 -7 | Jul 2025 | -7 |
Dec 2025 -9 | Dec 2025 | -9 |
Jan 2026 -8 | Jan 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baptist Health NPS by Gender
Female customers rated Baptist Health's NPS 34 points higher than Male customers.
Male
-34
Baptist Health's NPS was rated -34 by Male customers on Comparably.
22%
Promoters
22%
Passives
56%
Detractors
Female
0
Baptist Health's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Baptist Health NPS by Ethnicity
Baptist Health's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
African American/Black 0 | African American/Black | 0 |
Baptist Health NPS by Age
Baptist Health's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Baptist Health NPS by Usage
Baptist Health's NPS was rated the highest by customers who have used Baptist Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years -86 | Over 10 Years | -86 |
Baptist Health Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Baptist Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Baptist Health Customer Loyalty Score by Gender
Female customers rated Baptist Health's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Baptist Health.
Male
70%
Yes
Female
78%
Yes
Baptist Health Customer Loyalty Score by Ethnicity
Baptist Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Baptist Health.
74
out of 100
Caucasian
40
out of 100
African American/Black
Baptist Health Customer Loyalty Score by Age
Baptist Health's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Baptist Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
66+ 70% | 66+ | 70% |
Baptist Health Customer Loyalty Score by Usage
Baptist Health's Customer Loyalty score was rated the highest by customers who have used Baptist Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Baptist Health Customer Loyalty Score by Industry
Baptist Health's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Baptist Health Product Quality
3/5
Baptist Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Baptist Health Product Information
Baptist Health’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Baptist Health's product the highest.
- Website
- https://baptisthealth.net
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Baptist Health Product Quality
Baptist Health's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Baptist Health's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Baptist Health's Product Quality.
Ranked Baptist Health Product Quality the Highest
Ranked Baptist Health Product Quality the Lowest
Baptist Health Product Quality Score by Gender
Baptist Health's Product Quality score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Baptist Health.
Male
2.5/5
Female
2.5/5
Baptist Health Product Quality Score by Ethnicity
Baptist Health's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Baptist Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2 | African American/Black | 2 |
Baptist Health Product Quality Score by Age
Baptist Health's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Baptist Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.7 | 51-55 | 4.7 |
66+ 1.8 | 66+ | 1.8 |
Baptist Health Product Quality Score by Usage
Baptist Health's Product Quality score was rated the highest by customers who have used Baptist Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Baptist Health Product Quality Score by Industry
Baptist Health's Product Quality score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Baptist Health Pricing
Baptist Health ROI & Value For Money
2.7/5
Baptist Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Baptist Health's overall ROI score rated by its users and customers.
Baptist Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Baptist Health ROI
Baptist Health's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Baptist Health's products/services for Over 10 Years.
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Ranked Baptist Health ROI the Highest
Ranked Baptist Health ROI the Lowest
Baptist Health ROI Score by Gender
Female customers rated Baptist Health's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Baptist Health.
Male
2.1/5
Female
2.9/5
Baptist Health ROI Score by Ethnicity
Baptist Health's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Baptist Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Baptist Health ROI Score by Age
Baptist Health's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Baptist Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.5 | 51-55 | 4.5 |
66+ 1.5 | 66+ | 1.5 |
Baptist Health ROI Score by Usage
Baptist Health's ROI score was rated the highest by customers who have used Baptist Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Baptist Health ROI Score by Industry
Baptist Health's ROI score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Baptist Health Customer Satisfaction (CSAT)
Baptist Health Customer Satisfaction (CSAT) Score
50 / 100
Baptist Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Baptist Health Customer Satisfaction
Baptist Health's Customer Satisfaction score was rated highest by customers who have used Baptist Health's products/services for 5 to 10 Years, and rated lowest by customers who have used Baptist Health's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Baptist Health's Customer Satisfaction.
Ranked Baptist Health Customer Satisfaction the Highest
Ranked Baptist Health Customer Satisfaction the Lowest
Baptist Health Customer Satisfaction Score by Gender
Male customers rated Baptist Health's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Baptist Health.
37 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
Baptist Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Baptist Health's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Baptist Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
Baptist Health Customer Satisfaction Score by Age
Baptist Health's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Baptist Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Baptist Health Customer Satisfaction Score by Usage
Baptist Health's Customer Satisfaction score was rated the highest by customers who have used Baptist Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Baptist Health Customer Satisfaction Score by Industry
Baptist Health's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "max",
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}Baptist Health Customer Service
2.7/5
Baptist Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Baptist Health's overall Customer Service score rated by its users and customers.
About Baptist Health's Customer Service
Address
San Antonio, TX
Website
https://baptisthealth.net
Phone Number
954-572-5888
Quick Insights into Baptist Health Customer Service
Baptist Health's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Baptist Health's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Baptist Health's Customer Service score.
Ranked Baptist Health Customer Service the Highest
Ranked Baptist Health Customer Service the Lowest
Baptist Health Customer Service Score by Gender
Female customers rated Baptist Health's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Baptist Health.
Male
2.1/5
Female
2.7/5
Baptist Health Customer Service Score by Ethnicity
Baptist Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Baptist Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Baptist Health Customer Service Score by Age
Baptist Health's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Baptist Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.5 | 51-55 | 4.5 |
66+ 1.5 | 66+ | 1.5 |
Baptist Health Customer Service Score by Usage
Baptist Health's Customer Service score was rated the highest by customers who have used Baptist Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Baptist Health Customer Service Score by Industry
Baptist Health's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Baptist Health as an Employer
3.3/5
Baptist Health has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Baptist Health scored a -8 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Baptist Health would recommend the brand to a friend. ENPS measures how likely Baptist Health employees would recommend working at Baptist Health to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 38% | Promoters |
|---|---|
| 27% | Passive |
| 35% | Detractors |
