0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BAPTIST HEALTH SOUTH FLORIDA, INC.
Marketing or Exec? Claim Your Free Account
About BAPTIST HEALTH SOUTH FLORIDA, INC. Brand
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
BAPTIST HEALTH SOUTH FLORIDA, INC. NPS
BAPTIST HEALTH SOUTH FLORIDA, INC.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BAPTIST HEALTH SOUTH FLORIDA, INC.'s customers would recommend using the product based on a scale of -100 to 100.
BAPTIST HEALTH SOUTH FLORIDA, INC. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BAPTIST HEALTH SOUTH FLORIDA, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 20 | Mar 2022 | 20 |
May 2022 33 | May 2022 | 33 |
Jul 2022 43 | Jul 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
Apr 2023 33 | Apr 2023 | 33 |
Jul 2023 9 | Jul 2023 | 9 |
Feb 2024 0 | Feb 2024 | 0 |
Oct 2025 -7 | Oct 2025 | -7 |
Feb 2026 0 | Feb 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BAPTIST HEALTH SOUTH FLORIDA, INC. Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of BAPTIST HEALTH SOUTH FLORIDA, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BAPTIST HEALTH SOUTH FLORIDA, INC. Product Quality
3.3/5
BAPTIST HEALTH SOUTH FLORIDA, INC. has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock BAPTIST HEALTH SOUTH FLORIDA, INC. overall Product Quality score rated by its users and customers.
BAPTIST HEALTH SOUTH FLORIDA, INC. Product Information
BAPTIST HEALTH SOUTH FLORIDA, INC.’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://baptisthealth.net/
Industry
Tech
BAPTIST HEALTH SOUTH FLORIDA, INC. Pricing
BAPTIST HEALTH SOUTH FLORIDA, INC. ROI & Value For Money
3.4/5
BAPTIST HEALTH SOUTH FLORIDA, INC. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BAPTIST HEALTH SOUTH FLORIDA, INC. overall ROI score rated by its users and customers.
BAPTIST HEALTH SOUTH FLORIDA, INC. Customer Satisfaction (CSAT)
BAPTIST HEALTH SOUTH FLORIDA, INC. Customer Satisfaction (CSAT) Score
50 / 100
BAPTIST HEALTH SOUTH FLORIDA, INC. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BAPTIST HEALTH SOUTH FLORIDA, INC. Customer Service
3.5/5
BAPTIST HEALTH SOUTH FLORIDA, INC. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BAPTIST HEALTH SOUTH FLORIDA, INC. overall Customer Service score rated by its users and customers.
About BAPTIST HEALTH SOUTH FLORIDA, INC.'s Customer Service
Address
New York City, NY 33186
Website
https://baptisthealth.net/
BAPTIST HEALTH SOUTH FLORIDA, INC. as an Employer
3.1/5
BAPTIST HEALTH SOUTH FLORIDA, INC. has a 3.1/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of BAPTIST HEALTH SOUTH FLORIDA, INC.
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
BAPTIST HEALTH SOUTH FLORIDA, INC. scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of BAPTIST HEALTH SOUTH FLORIDA, INC. would recommend the brand to a friend. ENPS measures how likely BAPTIST HEALTH SOUTH FLORIDA, INC. employees would recommend working at BAPTIST HEALTH SOUTH FLORIDA, INC. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
