-33
NPS
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Baptist Memorial Health Care
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About Baptist Memorial Health Care's Brand
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Baptist Memorial Health Care NPS
Baptist Memorial Health Care's Net Promoter Score (NPS) is a -33 with 27% Promoters, 13% Passives, and 60% Detractors. Net Promoter Score tracks whether Baptist Memorial Health Care's customers would recommend using the product based on a scale of -100 to 100.
Baptist Memorial Health Care Overall NPS
| 27% | Promoters |
|---|---|
| 13% | Passives |
| 60% | Detractors |
Baptist Memorial Health Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -66 | Feb 2022 | -66 |
Mar 2022 -25 | Mar 2022 | -25 |
Apr 2022 -17 | Apr 2022 | -17 |
Jun 2022 -29 | Jun 2022 | -29 |
Nov 2022 -13 | Nov 2022 | -13 |
Mar 2023 -22 | Mar 2023 | -22 |
Oct 2023 -20 | Oct 2023 | -20 |
Nov 2023 -27 | Nov 2023 | -27 |
Feb 2024 -33 | Feb 2024 | -33 |
Mar 2024 -38 | Mar 2024 | -38 |
Aug 2024 -29 | Aug 2024 | -29 |
Oct 2024 -34 | Oct 2024 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baptist Memorial Health Care NPS by Gender
Baptist Memorial Health Care's NPS was rated -34 by Male customers on Comparably.
Male
-34
Baptist Memorial Health Care's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Baptist Memorial Health Care's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Baptist Memorial Health Care NPS by Ethnicity
Baptist Memorial Health Care's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Baptist Memorial Health Care NPS by Usage
Baptist Memorial Health Care's NPS was rated -25 points by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -25 | Over 10 Years | -25 |
Baptist Memorial Health Care Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Baptist Memorial Health Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Baptist Memorial Health Care Customer Loyalty Score by Gender
Baptist Memorial Health Care's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Baptist Memorial Health Care.
Male
70%
Yes
Female
N/A
Yes
Baptist Memorial Health Care Customer Loyalty Score by Ethnicity
Baptist Memorial Health Care's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Baptist Memorial Health Care.
40
out of 100
Caucasian
Baptist Memorial Health Care Customer Loyalty Score by Usage
Baptist Memorial Health Care's Customer Loyalty score was rated 100% by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Baptist Memorial Health Care Product Quality
3.1/5
Baptist Memorial Health Care has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Baptist Memorial Health Care's overall Product Quality score rated by its users and customers.
Baptist Memorial Health Care Product Information
Baptist Memorial Health Care’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Hospital & Health Care
Quick Insights into Baptist Memorial Health Care Product Quality
Baptist Memorial Health Care's Product Quality score was rated highest by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Baptist Memorial Health Care's Product Quality.
Ranked Baptist Memorial Health Care Product Quality the Highest
Baptist Memorial Health Care Product Quality Score by Gender
Baptist Memorial Health Care's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Baptist Memorial Health Care.
Male
2.3/5
Female
N/A
Baptist Memorial Health Care Product Quality Score by Ethnicity
Baptist Memorial Health Care's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Baptist Memorial Health Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Baptist Memorial Health Care Product Quality Score by Usage
Baptist Memorial Health Care's Product Quality score was rated 3 stars by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Baptist Memorial Health Care Pricing
Baptist Memorial Health Care ROI & Value For Money
2.7/5
Baptist Memorial Health Care has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Baptist Memorial Health Care's overall ROI score rated by its users and customers.
Quick Insights into Baptist Memorial Health Care ROI
Baptist Memorial Health Care's ROI score was rated highest by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Baptist Memorial Health Care's ROI score.
Ranked Baptist Memorial Health Care ROI the Highest
Baptist Memorial Health Care ROI Score by Gender
Baptist Memorial Health Care's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Baptist Memorial Health Care.
Male
2/5
Female
N/A
Baptist Memorial Health Care ROI Score by Ethnicity
Baptist Memorial Health Care's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Baptist Memorial Health Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Baptist Memorial Health Care ROI Score by Usage
Baptist Memorial Health Care's ROI score was rated 2.6 stars by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Baptist Memorial Health Care Customer Satisfaction (CSAT)
Baptist Memorial Health Care Customer Satisfaction (CSAT) Score
64 / 100
Baptist Memorial Health Care has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Baptist Memorial Health Care Customer Satisfaction
Baptist Memorial Health Care's Customer Satisfaction score was rated highest by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Baptist Memorial Health Care's Customer Satisfaction.
Ranked Baptist Memorial Health Care Customer Satisfaction the Highest
Baptist Memorial Health Care Customer Satisfaction Score by Usage
Baptist Memorial Health Care's Customer Satisfaction score was rated 67 points by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Baptist Memorial Health Care Customer Service
2.7/5
Baptist Memorial Health Care has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Baptist Memorial Health Care's overall Customer Service score rated by its users and customers.
Quick Insights into Baptist Memorial Health Care Customer Service
Baptist Memorial Health Care's Customer Service score was rated highest by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Baptist Memorial Health Care's Customer Service score.
Ranked Baptist Memorial Health Care Customer Service the Highest
Baptist Memorial Health Care Customer Service Score by Gender
Baptist Memorial Health Care's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Baptist Memorial Health Care.
Male
2/5
Female
N/A
Baptist Memorial Health Care Customer Service Score by Ethnicity
Baptist Memorial Health Care's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Baptist Memorial Health Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Baptist Memorial Health Care Customer Service Score by Usage
Baptist Memorial Health Care's Customer Service score was rated 2.6 stars by customers who have used Baptist Memorial Health Care's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Baptist Memorial Health Care as an Employer
2.8/5
Baptist Memorial Health Care has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Baptist Memorial Health Care
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Baptist Memorial Health Care scored a -33 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Baptist Memorial Health Care would recommend the brand to a friend. ENPS measures how likely Baptist Memorial Health Care employees would recommend working at Baptist Memorial Health Care to a friend.
Net Promoter Score
-33
NPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
