34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bar None Auction
Marketing or Exec? Claim Your Free Account
About Bar None Auction's Brand
Bar None Auction is the onsite & online heavy equipment consignment auction with commercial truck sales in Phoenix, Riverside & Sacramento.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Bar None Auction NPS
Bar None Auction's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Bar None Auction's customers would recommend using the product based on a scale of -100 to 100.
Bar None Auction Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Bar None Auction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
May 2023 33 | May 2023 | 33 |
Aug 2023 0 | Aug 2023 | 0 |
Mar 2024 20 | Mar 2024 | 20 |
Apr 2024 33 | Apr 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bar None Auction Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Bar None Auction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bar None Auction Product Quality
3.6/5
Bar None Auction has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bar None Auction's overall Product Quality score rated by its users and customers.
Bar None Auction Product Information
Bar None Auction’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Marketplaces
Travel
Bar None Auction Pricing
Bar None Auction ROI & Value For Money
3.7/5
Bar None Auction has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bar None Auction's overall ROI score rated by its users and customers.
Bar None Auction Customer Satisfaction (CSAT)
Bar None Auction Customer Satisfaction (CSAT) Score
40 / 100
Bar None Auction has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bar None Auction Customer Service
3.6/5
Bar None Auction has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bar None Auction's overall Customer Service score rated by its users and customers.
About Bar None Auction's Customer Service
Address
2440 Gold River Road, Rancho Cordova, CA
Website
http://www.barnoneauction.com
Phone Number
+1 (866) 372-1700
Bar None Auction as an Employer
2.9/5
Bar None Auction has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Bar None Auction scored a 34 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Bar None Auction would recommend the brand to a friend. ENPS measures how likely Bar None Auction employees would recommend working at Bar None Auction to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
