50
NPS
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Barbeque Nation Hospitality
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About Barbeque Nation Hospitality's Brand
Operator of a chain of specialty restaurants intended to provide a complete dining experience to customers at affordable prices. The company's casual dining restaurants offer the concept of live grills embedded under dining tables allowing customers to grill their own barbecue's right at their tables with their preference of flavors providing customers vegetarian and non-vegetarian unlimited buffets along with variety of soups, salads and desserts.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Barbeque Nation Hospitality NPS
Barbeque Nation Hospitality's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Barbeque Nation Hospitality's customers would recommend using the product based on a scale of -100 to 100.
Barbeque Nation Hospitality Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Barbeque Nation Hospitality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Feb 2023 33 | Feb 2023 | 33 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barbeque Nation Hospitality Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Barbeque Nation Hospitality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barbeque Nation Hospitality Product Quality
4.1/5
Barbeque Nation Hospitality has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Barbeque Nation Hospitality's overall Product Quality score rated by its users and customers.
Barbeque Nation Hospitality Product Information
Barbeque Nation Hospitality’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.barbeque-nation.com
- Company Size
- 1,001-5,000 Employees
Barbeque Nation Hospitality Pricing
Barbeque Nation Hospitality ROI & Value For Money
4.1/5
Barbeque Nation Hospitality has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Barbeque Nation Hospitality Customer Satisfaction (CSAT)
Barbeque Nation Hospitality Customer Satisfaction (CSAT) Score
100 / 100
Barbeque Nation Hospitality has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barbeque Nation Hospitality Customer Service
4/5
Barbeque Nation Hospitality has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Barbeque Nation Hospitality's Customer Service
Address
Survey No. 62m Site No. 13, 6th Cross, N.S. Palya, Bangalore, 560076
Website
www.barbeque-nation.com
Barbeque Nation Hospitality as an Employer
4.6/5
Barbeque Nation Hospitality has a 4.6/5 stars for its overall company culture rated by their employees
top
30%
CEO of Barbeque Nation Hospitality
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Barbeque Nation Hospitality scored a 50 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Barbeque Nation Hospitality would recommend the brand to a friend. ENPS measures how likely Barbeque Nation Hospitality employees would recommend working at Barbeque Nation Hospitality to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
