66
NPS
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Barclays Bank
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About Barclays Bank's Brand
Barclays Bank PLC is a public limited company, incorporated and domiciled in England and Wales having a registered office in England and is the holding company of the Group. The Group is a major global financial services provider engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Barclays Bank NPS
Barclays Bank's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Barclays Bank's customers would recommend using the product based on a scale of -100 to 100.
Barclays Bank Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Barclays Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Jan 2024 50 | Jan 2024 | 50 |
Apr 2025 60 | Apr 2025 | 60 |
Nov 2025 67 | Nov 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barclays Bank NPS by Gender
Barclays Bank's NPS was rated 34 by Male customers on Comparably.
Male
34
Barclays Bank's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Barclays Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Barclays Bank Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Barclays Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Barclays Bank Customer Loyalty Score by Gender
Barclays Bank's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Barclays Bank Product Quality
3.7/5
Barclays Bank has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Barclays Bank Product Information
Barclays Bank’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.barclays.co.uk
- Company Size
- 10,000+ Employees
Quick Insights into Barclays Bank Product Quality
Barclays Bank's Product Quality score was rated highest by Male customers.
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Ranked Barclays Bank Product Quality the Highest
Barclays Bank Product Quality Score by Gender
Barclays Bank's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Barclays Bank.
Male
3.8/5
Female
N/A
Barclays Bank Pricing
Barclays Bank ROI & Value For Money
3.7/5
Barclays Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Barclays Bank ROI
Barclays Bank's ROI score was rated highest by Male customers.
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Ranked Barclays Bank ROI the Highest
Barclays Bank ROI Score by Gender
Barclays Bank's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Barclays Bank Customer Satisfaction (CSAT)
Barclays Bank Customer Satisfaction (CSAT) Score
100 / 100
Barclays Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barclays Bank Customer Service
3.6/5
Barclays Bank has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Barclays Bank's Customer Service
Address
1 Churchill Place Canary Wharf, London, E14 5HP Bahamas
Website
www.barclays.co.uk
Quick Insights into Barclays Bank Customer Service
Barclays Bank's Customer Service score was rated highest by Male customers.
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Ranked Barclays Bank Customer Service the Highest
Barclays Bank Customer Service Score by Gender
Barclays Bank's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Barclays Bank.
Male
3.5/5
Female
N/A
Barclays Bank as an Employer
Consumer vs. Employees
Barclays Bank scored a 66 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Barclays Bank would recommend the brand to a friend. ENPS measures how likely Barclays Bank employees would recommend working at Barclays Bank to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
