25
NPS
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Barco
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About Barco's Brand
Barco is a technology company designing and developing visualization products for a variety of selected professional markets.
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Barco NPS
Barco's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Barco's customers would recommend using the product based on a scale of -100 to 100.
Barco Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Barco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 22 | May 2022 | 22 |
Jun 2022 27 | Jun 2022 | 27 |
Sep 2022 24 | Sep 2022 | 24 |
Oct 2022 27 | Oct 2022 | 27 |
Nov 2022 30 | Nov 2022 | 30 |
Jan 2023 26 | Jan 2023 | 26 |
Feb 2023 20 | Feb 2023 | 20 |
Apr 2023 28 | Apr 2023 | 28 |
May 2023 20 | May 2023 | 20 |
Jun 2023 24 | Jun 2023 | 24 |
Jun 2024 27 | Jun 2024 | 27 |
Nov 2024 25 | Nov 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barco NPS by Gender
Male customers rated Barco's NPS 23 points higher than Female customers.
Male
23
Barco's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
0
Barco's NPS was rated by Female customers on Comparably.
0%
Promoters
100%
Passives
0%
Detractors
Barco NPS by Ethnicity
Barco's NPS was rated 0 points by both Caucasian and Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Barco NPS by Age
Barco's NPS was rated -40 points by customers ages 41-45 on Comparably.
Barco NPS by Usage
Barco's NPS was rated the highest by customers who have used Barco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Barco Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Barco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Barco Customer Loyalty Score by Gender
Female customers rated Barco's Customer Loyalty score 20% higher than Male customers.
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Male
80%
Yes
Female
100%
Yes
Barco Customer Loyalty Score by Ethnicity
Barco's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Barco.
55
out of 100
Caucasian
100
out of 100
Hispanic or Latino
Barco Customer Loyalty Score by Age
Barco's Customer Loyalty score was rated 64% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 64% | 41-45 | 64% |
Barco Customer Loyalty Score by Usage
Barco's Customer Loyalty score was rated the highest by customers who have used Barco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Barco Customer Loyalty Score by Industry
Barco's Customer Loyalty score was rated 70% by Tech industry customers.
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Barco Product Quality
4.2/5
Barco has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Barco Product Information
Barco’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Barco's product the highest.
- Website
- http://www.barco.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Big Data
Enterprise
Hardware and Devices
SaaS
Quick Insights into Barco Product Quality
Barco's Product Quality score was rated highest by customers who have used Barco's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Barco Product Quality the Highest
Ranked Barco Product Quality the Lowest
Barco Product Quality Score by Gender
Female customers rated Barco's Product Quality score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
Barco Product Quality Score by Ethnicity
Barco's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Barco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Barco Product Quality Score by Age
Barco's Product Quality score was rated 3.9 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Barco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
Barco Product Quality Score by Usage
Barco's Product Quality score was rated the highest by customers who have used Barco's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Barco Product Quality Score by Industry
Barco's Product Quality score was rated 4.1 stars by Tech industry customers.
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Barco Pricing
Barco ROI & Value For Money
4.1/5
Barco has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Barco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Barco ROI
Barco's ROI score was rated highest by customers who have used Barco's products/services for 1 to 2 Years, and rated lowest by customers who have used Barco's products/services for 5 to 10 Years.
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Ranked Barco ROI the Highest
Ranked Barco ROI the Lowest
Barco ROI Score by Gender
Female customers rated Barco's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Barco ROI Score by Ethnicity
Barco's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Barco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Barco ROI Score by Age
Barco's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Barco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Barco ROI Score by Usage
Barco's ROI score was rated the highest by customers who have used Barco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Barco ROI Score by Industry
Barco's ROI score was rated 3.9 stars by Tech industry customers.
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Barco Customer Satisfaction (CSAT)
Barco Customer Satisfaction (CSAT) Score
75 / 100
Barco has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
15%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Barco Customer Satisfaction
Barco's Customer Satisfaction score was rated highest by customers who have used Barco's products/services for Less than 1 Year, and rated lowest by Hispanic or Latino customers.
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Ranked Barco Customer Satisfaction the Highest
Ranked Barco Customer Satisfaction the Lowest
Barco Customer Satisfaction Score by Gender
Barco's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Barco.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 13% |
Barco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Barco's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Barco.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
Barco's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Barco Customer Satisfaction Score by Age
Barco's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Barco.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Barco Customer Satisfaction Score by Usage
Barco's Customer Satisfaction score was rated the highest by customers who have used Barco's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Barco Customer Satisfaction Score by Industry
Barco's Customer Satisfaction score was rated 67 points by Tech industry customers.
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{
"title": "Barco Customer Satisfaction Score by Industry",
"text": "Barco's Customer Satisfaction score was rated 67 points by Tech industry customers.",
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{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Barco's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
]
}Barco Customer Service
4/5
Barco has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Barco's Customer Service
Website
http://www.barco.com
Phone Number
+32 56 23 32 11
Quick Insights into Barco Customer Service
Barco's Customer Service score was rated highest by customers who have used Barco's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Barco Customer Service the Highest
Ranked Barco Customer Service the Lowest
Barco Customer Service Score by Gender
Male customers rated Barco's Customer Service score 0.1 stars higher than Female customers.
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Male
4.1/5
Female
4/5
Barco Customer Service Score by Ethnicity
Barco's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Barco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Barco Customer Service Score by Age
Barco's Customer Service score was rated 3.6 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
Barco Customer Service Score by Usage
Barco's Customer Service score was rated the highest by customers who have used Barco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Barco Customer Service Score by Industry
Barco's Customer Service score was rated 3.9 stars by Tech industry customers.
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Consumer vs. Employees
Barco scored a 25 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Barco would recommend the brand to a friend. ENPS measures how likely Barco employees would recommend working at Barco to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 46% | Promoters |
|---|---|
| 15% | Passive |
| 39% | Detractors |
