5
NPS
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Barnhart Crane & Rigging
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About Barnhart Crane & Rigging's Brand
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Barnhart Crane & Rigging NPS
Barnhart Crane & Rigging's Net Promoter Score (NPS) is a 5 with 47% Promoters, 11% Passives, and 42% Detractors. Net Promoter Score tracks whether Barnhart Crane & Rigging's customers would recommend using the product based on a scale of -100 to 100.
Barnhart Crane & Rigging Overall NPS
| 47% | Promoters |
|---|---|
| 11% | Passives |
| 42% | Detractors |
Barnhart Crane & Rigging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 17 | Jan 2022 | 17 |
Mar 2022 13 | Mar 2022 | 13 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -11 | Sep 2022 | -11 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -17 | Apr 2023 | -17 |
May 2023 -8 | May 2023 | -8 |
Jun 2023 -1 | Jun 2023 | -1 |
Sep 2023 -6 | Sep 2023 | -6 |
Apr 2024 -1 | Apr 2024 | -1 |
Jun 2024 6 | Jun 2024 | 6 |
Sep 2024 5 | Sep 2024 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barnhart Crane & Rigging NPS by Gender
Barnhart Crane & Rigging's NPS was rated 50 by Male customers on Comparably.
Male
50
Barnhart Crane & Rigging's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Barnhart Crane & Rigging's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Barnhart Crane & Rigging NPS by Ethnicity
Barnhart Crane & Rigging's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Barnhart Crane & Rigging Customer Reviews
Out of the 3 Barnhart Crane & Rigging customer reviews 1 was positive and 2 were constructive. Barnhart Crane & Rigging customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Barnhart Crane & Rigging Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Barnhart Crane & Rigging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barnhart Crane & Rigging Customer Loyalty Score by Gender
Barnhart Crane & Rigging's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Barnhart Crane & Rigging Customer Loyalty Score by Ethnicity
Barnhart Crane & Rigging's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Barnhart Crane & Rigging.
100
out of 100
Caucasian
Barnhart Crane & Rigging Product Quality
3.3/5
Barnhart Crane & Rigging has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Barnhart Crane & Rigging Product Information
Barnhart Crane & Rigging’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Barnhart Crane & Rigging Product Quality
Barnhart Crane & Rigging's Product Quality score was rated highest by Male customers.
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Ranked Barnhart Crane & Rigging Product Quality the Highest
Barnhart Crane & Rigging Product Quality Score by Gender
Barnhart Crane & Rigging's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Barnhart Crane & Rigging Product Quality Score by Ethnicity
Barnhart Crane & Rigging's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Barnhart Crane & Rigging.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Barnhart Crane & Rigging Pricing
Barnhart Crane & Rigging ROI & Value For Money
3.1/5
Barnhart Crane & Rigging has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Barnhart Crane & Rigging ROI
Barnhart Crane & Rigging's ROI score was rated highest by Male customers.
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Ranked Barnhart Crane & Rigging ROI the Highest
Barnhart Crane & Rigging ROI Score by Gender
Barnhart Crane & Rigging's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Barnhart Crane & Rigging.
Male
3.5/5
Female
N/A
Barnhart Crane & Rigging ROI Score by Ethnicity
Barnhart Crane & Rigging's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Barnhart Crane & Rigging.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Barnhart Crane & Rigging Customer Satisfaction (CSAT)
Barnhart Crane & Rigging Customer Satisfaction (CSAT) Score
43 / 100
Barnhart Crane & Rigging has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Barnhart Crane & Rigging Customer Satisfaction
Barnhart Crane & Rigging's Customer Satisfaction score was rated highest by Male customers.
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Ranked Barnhart Crane & Rigging Customer Satisfaction the Highest
Barnhart Crane & Rigging Customer Satisfaction Score by Gender
Barnhart Crane & Rigging's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Barnhart Crane & Rigging Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Barnhart Crane & Rigging's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Barnhart Crane & Rigging.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Barnhart Crane & Rigging Customer Service
3.2/5
Barnhart Crane & Rigging has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Barnhart Crane & Rigging's Customer Service
Website
https://www.barnhartcrane.com
Quick Insights into Barnhart Crane & Rigging Customer Service
Barnhart Crane & Rigging's Customer Service score was rated highest by Male customers.
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Ranked Barnhart Crane & Rigging Customer Service the Highest
Barnhart Crane & Rigging Customer Service Score by Gender
Barnhart Crane & Rigging's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Barnhart Crane & Rigging.
Male
3.7/5
Female
N/A
Barnhart Crane & Rigging Customer Service Score by Ethnicity
Barnhart Crane & Rigging's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Barnhart Crane & Rigging.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Barnhart Crane & Rigging as an Employer
3.2/5
Barnhart Crane & Rigging has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
CEO of Barnhart Crane & Rigging
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Barnhart Crane & Rigging scored a 5 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Barnhart Crane & Rigging would recommend the brand to a friend. ENPS measures how likely Barnhart Crane & Rigging employees would recommend working at Barnhart Crane & Rigging to a friend.
Net Promoter Score
5
NPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 41% | Promoters |
|---|---|
| 14% | Passive |
| 45% | Detractors |
