33
NPS
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Barrick Gold
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About Barrick Gold's Brand
Provider of gold and copper extraction services. The company engages in mining activities in Argentina, Australia, Canada, Chile, Dominican Republic, Papua New Guinea, Peru, Saudi Arabia, the United States and Zambia.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Barrick Gold NPS
Barrick Gold's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Barrick Gold's customers would recommend using the product based on a scale of -100 to 100.
Barrick Gold Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Barrick Gold NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barrick Gold Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Barrick Gold users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barrick Gold Product Quality
5/5
Barrick Gold has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Barrick Gold's overall Product Quality score rated by its users and customers.
Barrick Gold Product Information
Barrick Gold’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.barrick.com
- Company Size
- 10,000+ Employees
Barrick Gold Pricing
Barrick Gold ROI & Value For Money
4.5/5
Barrick Gold has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Barrick Gold's overall ROI score rated by its users and customers.
Barrick Gold Customer Satisfaction (CSAT)
Barrick Gold Customer Satisfaction (CSAT) Score
100 / 100
Barrick Gold has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barrick Gold Customer Service
5/5
Barrick Gold has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Barrick Gold's overall Customer Service score rated by its users and customers.
About Barrick Gold's Customer Service
Address
P.O. Box 212, Toronto, M5J 2S1
Website
www.barrick.com
Phone Number
7
Barrick Gold as an Employer
Consumer vs. Employees
Barrick Gold scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Barrick Gold would recommend the brand to a friend. ENPS measures how likely Barrick Gold employees would recommend working at Barrick Gold to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
