-40
NPS
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Barron's
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About Barron's' Brand
Barron's, a financial magazine and website, provides in-depth analysis and commentaries about financial statistics on financial markets.
Brand at a Glance
51%
Customer Loyalty
2.4/5
Product Quality
3.1/5
Pricing
2.3/5
Customer Service
Barron's NPS
Barron's's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Barron's's customers would recommend using the product based on a scale of -100 to 100.
Barron's Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Barron's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 33 | Jan 2021 | 33 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 -20 | Aug 2021 | -20 |
Oct 2021 -33 | Oct 2021 | -33 |
Nov 2021 -50 | Nov 2021 | -50 |
Feb 2022 -44 | Feb 2022 | -44 |
May 2022 -50 | May 2022 | -50 |
Jul 2022 -36 | Jul 2022 | -36 |
Dec 2022 -33 | Dec 2022 | -33 |
Nov 2023 -38 | Nov 2023 | -38 |
Jan 2025 -43 | Jan 2025 | -43 |
Feb 2025 -40 | Feb 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barron's NPS by Gender
Barron's's NPS was rated -67 by Male customers on Comparably.
Male
-67
Barron's's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Barron's's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Barron's NPS by Ethnicity
Barron's's NPS was rated -83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Barron's Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Barron's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barron's Customer Loyalty Score by Gender
Barron's's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Barron's.
Male
40%
Yes
Female
N/A
Yes
Barron's Customer Loyalty Score by Ethnicity
Barron's's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Barron's.
40
out of 100
Caucasian
Barron's Product Quality
2.4/5
Barron's has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Barron's Product Information
Barron's’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.barrons.com/
- Company Size
- 51-200 Employees
Industry
Tech
Content
FinTech
Media
Sports & Entertainment
Quick Insights into Barron's Product Quality
Barron's's Product Quality score was rated highest by Male customers.
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Ranked Barron's Product Quality the Highest
Barron's Product Quality Score by Gender
Barron's's Product Quality score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Barron's.
Male
2.1/5
Female
N/A
Barron's Product Quality Score by Ethnicity
Barron's's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Barron's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Barron's Pricing
Barron's ROI & Value For Money
3.1/5
Barron's has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Barron's ROI
Barron's's ROI score was rated highest by Male customers.
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Ranked Barron's ROI the Highest
Barron's ROI Score by Gender
Barron's's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Barron's ROI Score by Ethnicity
Barron's's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Barron's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Barron's Customer Satisfaction (CSAT)
Barron's Customer Satisfaction (CSAT) Score
29 / 100
Barron's has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Barron's Customer Satisfaction
Barron's's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Barron's' Customer Satisfaction.
Ranked Barron's Customer Satisfaction the Highest
Barron's Customer Satisfaction Score by Gender
Barron's's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Barron's.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Barron's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Barron's' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Barron's.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Barron's Customer Service
2.3/5
Barron's has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Barron's's Customer Service
Address
1211 Avenue of the Americas, New York City, NY
Website
http://www.barrons.com/
Phone Number
(180) 054-4042
Quick Insights into Barron's Customer Service
Barron's's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Barron's' Customer Service score.
Ranked Barron's Customer Service the Highest
Barron's Customer Service Score by Gender
Barron's's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Barron's.
Male
1.6/5
Female
N/A
Barron's Customer Service Score by Ethnicity
Barron's's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Barron's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Barron's as an Employer
Consumer vs. Employees
Barron's scored a -40 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Barron's would recommend the brand to a friend. ENPS measures how likely Barron's employees would recommend working at Barron's to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 50% | Promoters |
|---|---|
| 40% | Passive |
| 10% | Detractors |
