-46
NPS
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BART
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About BART's Brand
As early as 1911, visionaries considered a ""Jules Verne"" concept of building an underwater tube across San Francisco Bay.
Brand at a Glance
66%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
BART NPS
BART's Net Promoter Score (NPS) is a -46 with 19% Promoters, 16% Passives, and 65% Detractors. Net Promoter Score tracks whether BART's customers would recommend using the product based on a scale of -100 to 100.
BART Overall NPS
| 19% | Promoters |
|---|---|
| 16% | Passives |
| 65% | Detractors |
BART NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -74 | Jul 2023 | -74 |
Aug 2023 -71 | Aug 2023 | -71 |
Sep 2023 -69 | Sep 2023 | -69 |
Oct 2023 -72 | Oct 2023 | -72 |
Nov 2023 -69 | Nov 2023 | -69 |
Feb 2024 -64 | Feb 2024 | -64 |
Apr 2024 -61 | Apr 2024 | -61 |
Nov 2024 -55 | Nov 2024 | -55 |
Jan 2025 -52 | Jan 2025 | -52 |
Mar 2025 -48 | Mar 2025 | -48 |
Sep 2025 -51 | Sep 2025 | -51 |
Dec 2025 -47 | Dec 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BART NPS by Gender
Male customers rated BART's NPS 10 points higher than Female customers.
Male
-40
BART's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-50
BART's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
BART NPS by Ethnicity
BART's NPS was rated -60 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -60 | Other | -60 |
BART NPS by Age
BART's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
BART NPS by Usage
BART's NPS was rated the highest by customers who have used BART's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -63 | 5 to 10 Years | -63 |
Over 10 Years -30 | Over 10 Years | -30 |
BART Customer Reviews
Out of the 2 BART customer reviews 1 was positive and 1 was constructive. BART customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BART Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of BART users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BART Customer Loyalty Score by Gender
Male customers rated BART's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BART.
Male
73%
Yes
Female
66%
Yes
BART Customer Loyalty Score by Ethnicity
BART's Customer Loyalty score was rated 64% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BART.
64
out of 100
Other
BART Customer Loyalty Score by Age
BART's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BART.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 61% | 36-40 | 61% |
66+ 82% | 66+ | 82% |
BART Customer Loyalty Score by Usage
BART's Customer Loyalty score was rated the highest by customers who have used BART's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BART Product Quality
2.2/5
BART has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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BART Product Information
BART’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.bart.gov/
Industry
Tech
Travel
Quick Insights into BART Product Quality
BART's Product Quality score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked BART Product Quality the Highest
Ranked BART Product Quality the Lowest
BART Product Quality Score by Gender
Male customers rated BART's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BART.
Male
2.6/5
Female
1.6/5
BART Product Quality Score by Ethnicity
BART's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BART.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
BART Product Quality Score by Age
BART's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BART.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
66+ 3.2 | 66+ | 3.2 |
BART Product Quality Score by Usage
BART's Product Quality score was rated the highest by customers who have used BART's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BART Pricing
BART ROI & Value For Money
2.1/5
BART has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into BART ROI
BART's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 36-40.
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Ranked BART ROI the Highest
Ranked BART ROI the Lowest
BART ROI Score by Gender
Male customers rated BART's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BART.
Male
2.5/5
Female
2.2/5
BART ROI Score by Ethnicity
BART's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BART.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
BART ROI Score by Age
BART's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BART.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
66+ 4 | 66+ | 4 |
BART ROI Score by Usage
BART's ROI score was rated the highest by customers who have used BART's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BART Customer Satisfaction (CSAT)
BART Customer Satisfaction (CSAT) Score
34 / 100
BART has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
13%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
23%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BART Customer Satisfaction
BART's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers who have used BART's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked BART's Customer Satisfaction.
Ranked BART Customer Satisfaction the Highest
Ranked BART Customer Satisfaction the Lowest
BART Customer Satisfaction Score by Gender
Male customers rated BART's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BART.
36 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 38% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 63% |
BART Customer Satisfaction Score by Age
BART's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BART.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 29% | |||||||||||||||
| 66+ | 60% |
BART Customer Satisfaction Score by Usage
BART's Customer Satisfaction score was rated the highest by customers who have used BART's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BART Customer Service
2.1/5
BART has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock BART's overall Customer Service score rated by its users and customers.
About BART's Customer Service
Address
P.O. Box 12688, Oakland, CA
Website
http://www.bart.gov/
Phone Number
(510) 465-2278
Quick Insights into BART Customer Service
BART's Customer Service score was rated highest by customers ages 66+, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked BART's Customer Service score.
Ranked BART Customer Service the Highest
Ranked BART Customer Service the Lowest
BART Customer Service Score by Gender
Male customers rated BART's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BART.
Male
2.5/5
Female
1.7/5
BART Customer Service Score by Ethnicity
BART's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BART.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
BART Customer Service Score by Age
BART's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BART.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
66+ 3.2 | 66+ | 3.2 |
BART Customer Service Score by Usage
BART's Customer Service score was rated the highest by customers who have used BART's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BART as an Employer
2.7/5
BART has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
BART scored a -46 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of BART would recommend the brand to a friend. ENPS measures how likely BART employees would recommend working at BART to a friend.
Net Promoter Score
-46
NPS Score
| 19% | Promoters |
|---|---|
| 16% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
