17
NPS
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Barton Associates
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About Barton Associates' Brand
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
1.7/5
Customer Service
Barton Associates NPS
Barton Associates's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Barton Associates's customers would recommend using the product based on a scale of -100 to 100.
Barton Associates Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Barton Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2023 17 | Nov 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barton Associates Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Barton Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barton Associates Product Quality
2.8/5
Barton Associates has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Barton Associates Product Information
Barton Associates’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Barton Associates Pricing
Barton Associates ROI & Value For Money
3/5
Barton Associates has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Barton Associates Customer Satisfaction (CSAT)
Barton Associates Customer Satisfaction (CSAT) Score
75 / 100
Barton Associates has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barton Associates Customer Service
1.7/5
Barton Associates has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Barton Associates's Customer Service
Website
https://www.bartonassociates.com/
Barton Associates as an Employer
Consumer vs. Employees
Barton Associates scored a 17 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Barton Associates would recommend the brand to a friend. ENPS measures how likely Barton Associates employees would recommend working at Barton Associates to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 11% | Promoters |
|---|---|
| 15% | Passive |
| 74% | Detractors |
