-42
NPS
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BASIS.ed
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About BASIS.ed's Brand
At the core of our vision is the belief that a great education leads to tremendous opportunity. A great education empowers students by helping them to develop the critical thinking skills necessary to pursue their passions without restriction. Our vision has always been more than just opening the best school in Tucson, Scottsdale or even Arizona. We are creating a dynamic network of world-class schools that represent America’s finest. This means integrating creativity, innovation, experimentation and most of all, problem-solving, the signature of legendary intellectual communities like Bell Labs and the NASA Apollo program, into our curriculum. Our vision is fulfilled by expert teachers who inspire their students to fall in love with learning. They show students the satisfaction to be gained from hard work, the joy of intellectual and creative effort, and how to accept struggle and failure as an inevitable part of a life.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
BASIS.ed NPS
BASIS.ed's Net Promoter Score (NPS) is a -42 with 23% Promoters, 12% Passives, and 65% Detractors. Net Promoter Score tracks whether BASIS.ed's customers would recommend using the product based on a scale of -100 to 100.
BASIS.ed Overall NPS
| 23% | Promoters |
|---|---|
| 12% | Passives |
| 65% | Detractors |
BASIS.ed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -17 | Mar 2022 | -17 |
Apr 2022 -29 | Apr 2022 | -29 |
Jan 2023 -25 | Jan 2023 | -25 |
Apr 2023 -33 | Apr 2023 | -33 |
Nov 2023 -20 | Nov 2023 | -20 |
Dec 2023 -27 | Dec 2023 | -27 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 -43 | Apr 2024 | -43 |
Aug 2024 -46 | Aug 2024 | -46 |
Dec 2024 -42 | Dec 2024 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BASIS.ed NPS by Gender
BASIS.ed's NPS was rated -57 by Female customers on Comparably.
Female
-57
BASIS.ed's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Male
N/A
BASIS.ed's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
BASIS.ed NPS by Ethnicity
BASIS.ed's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
BASIS.ed NPS by Usage
BASIS.ed's NPS was rated -51 points by customers who have used BASIS.ed's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -51 | 1 to 2 Years | -51 |
BASIS.ed Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of BASIS.ed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BASIS.ed Customer Loyalty Score by Gender
BASIS.ed's Customer Loyalty score was rated 87 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BASIS.ed.
Female
87%
Yes
Male
N/A
Yes
BASIS.ed Customer Loyalty Score by Ethnicity
BASIS.ed's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BASIS.ed.
78
out of 100
Caucasian
BASIS.ed Customer Loyalty Score by Usage
BASIS.ed's Customer Loyalty score was rated 85% by customers who have used BASIS.ed's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BASIS.ed Product Quality
3.2/5
BASIS.ed has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BASIS.ed's overall Product Quality score rated by its users and customers.
BASIS.ed Product Information
BASIS.ed’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.BASISed.com
- Company Size
- 1,001-5,000 Employees
Industry
Education
Quick Insights into BASIS.ed Product Quality
BASIS.ed's Product Quality score was rated highest by Caucasian customers.
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Ranked BASIS.ed Product Quality the Highest
BASIS.ed Product Quality Score by Gender
BASIS.ed's Product Quality score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BASIS.ed.
Female
2.9/5
Male
N/A
BASIS.ed Product Quality Score by Ethnicity
BASIS.ed's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BASIS.ed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
BASIS.ed Product Quality Score by Usage
BASIS.ed's Product Quality score was rated 3.3 stars by customers who have used BASIS.ed's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BASIS.ed Pricing
BASIS.ed ROI & Value For Money
3.1/5
BASIS.ed has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into BASIS.ed ROI
BASIS.ed's ROI score was rated highest by Caucasian customers.
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Ranked BASIS.ed ROI the Highest
BASIS.ed ROI Score by Gender
BASIS.ed's ROI score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BASIS.ed.
Female
2.8/5
Male
N/A
BASIS.ed ROI Score by Ethnicity
BASIS.ed's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BASIS.ed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
BASIS.ed ROI Score by Usage
BASIS.ed's ROI score was rated 2.8 stars by customers who have used BASIS.ed's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BASIS.ed Customer Satisfaction (CSAT)
BASIS.ed Customer Satisfaction (CSAT) Score
53 / 100
BASIS.ed has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BASIS.ed Customer Satisfaction
BASIS.ed's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked BASIS.ed Customer Satisfaction the Highest
BASIS.ed Customer Satisfaction Score by Gender
BASIS.ed's Customer Satisfaction score was rated 42 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BASIS.ed.
42 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
BASIS.ed Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BASIS.ed's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BASIS.ed.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
BASIS.ed Customer Satisfaction Score by Usage
BASIS.ed's Customer Satisfaction score was rated 50 points by customers who have used BASIS.ed's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BASIS.ed Customer Service
3/5
BASIS.ed has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About BASIS.ed's Customer Service
Address
7975 N. Hayden Road Suite B201, Scottsdale, AZ 85258
Website
http://www.BASISed.com
BASIS.ed's Social Links
Quick Insights into BASIS.ed Customer Service
BASIS.ed's Customer Service score was rated highest by customers who have used BASIS.ed's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked BASIS.ed's Customer Service score.
Ranked BASIS.ed Customer Service the Highest
BASIS.ed Customer Service Score by Gender
BASIS.ed's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BASIS.ed.
Female
2.8/5
Male
N/A
BASIS.ed Customer Service Score by Ethnicity
BASIS.ed's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BASIS.ed.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
BASIS.ed Customer Service Score by Usage
BASIS.ed's Customer Service score was rated 3.2 stars by customers who have used BASIS.ed's products/services for 1 to 2 Years.
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BASIS.ed as an Employer
4.1/5
BASIS.ed has a 4.1/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
BASIS.ed scored a -42 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of BASIS.ed would recommend the brand to a friend. ENPS measures how likely BASIS.ed employees would recommend working at BASIS.ed to a friend.
Net Promoter Score
-42
NPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
