0
NPS
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Brand Page
Bask
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About Bask's Brand
"Bask offers remote computer support services that includes networking, optimization, virus protection and online backup."
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Bask NPS
Bask's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Bask's customers would recommend using the product based on a scale of -100 to 100.
Bask Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Bask NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bask Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bask users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bask Product Quality
3.2/5
Bask has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bask's overall Product Quality score rated by its users and customers.
Bask Product Information
Bask’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.bask.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Bask Pricing
Bask ROI & Value For Money
3.5/5
Bask has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bask's overall ROI score rated by its users and customers.
Bask Customer Service
3/5
Bask has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bask's overall Customer Service score rated by its users and customers.
About Bask's Customer Service
Address
Lehi, UT
Website
www.bask.com
Bask as an Employer
2.5/5
Bask has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Bask scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Bask would recommend the brand to a friend. ENPS measures how likely Bask employees would recommend working at Bask to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
